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Maxis The Official Maxis FTTH Thread | v2, Maxis Home Fibre Internet, from RM138

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aeiou228
post Aug 11 2012, 09:25 AM

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Such pain !!!!! I would't buy the 1 month maintenance work excuse, never heard of telco needs 1 month for maintenance work. 3 days got la.
Maxis is buying time with this standard excuse when they can't solve the problem we faced.
I doubt September will be any better. Then they come out with yet another excuse.
Why don't maxis just admit its incompetency and offer rebates to us as compensation for service interruption ?
aeiou228
post Aug 11 2012, 07:47 PM

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QUOTE(erictanyh @ Aug 11 2012, 06:27 PM)
Hi All;
Today the maxis and the TM installer came to my house at 2pm (They actually promised come at 12pm). The maxis/unifi fiber point just in front of my house,not more than 15m (Landed).

When they just started try to pull the cable from outside to my house, one of the guys told me that the under ground hole was "Sumbat"...!! They need to hack and get the cable from outside... so this is call non standard installation. The EXTRA Charge is RM800++ !!! What the Fxxk!! I'm not agreed on that crazy charges!!

Later, the other guy said this is just the list price, and can negotiate .... I said this is over charge...even they give me 50% discount also RM400++.... So, i said i want cancel the installation!!

After that, the maxis guy said how much i can offer... i said maximum RM100. He went out side and discussed with the other 3 guys, then he came in and said others not agreed but for him he is ok to accept RM100. So, they go back........

The point here is the underground really SUMBAT?? I don't know..!! Or they just want potong my head for their extra RAYA income...??? For those before the installation, please beware of this trick.....!!
*
In such situation, are you liable to pay the rm200 cancellation fee ?
aeiou228
post Aug 13 2012, 09:57 AM

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New problem keep surfacing. Before I call CS, you guys face similar problem as follows ?

Maxis Aztech Dect phone emitting loud noise "shee shee shaa shee shaa...." whenever the green and red call button is pressed ?

aeiou228
post Aug 13 2012, 10:36 AM

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QUOTE(peri peri @ Aug 13 2012, 10:02 AM)
last time with my slowmix - yes. Annoying tone whenever the slowix internet in ON. Once off, can hear smoothly

But currently with this MHF, nope. I think VIOP not suppose to have this annoying tone
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QUOTE(ronnie @ Aug 13 2012, 10:02 AM)
Is the Maxis DECT phone dialling like a modem ???
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No, it was a loud "shee shee sha sha" noise like short wave radio off tuned. Anyway reported and got a case number. CS said technician will contact me.

I plugged my Panasonic dect phone (free TM phone) to Thomson and it works fine.


aeiou228
post Aug 13 2012, 04:44 PM

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QUOTE
Astro Hotline / Technical Assistance (8am – 12midnight)
General Line: 1300 82 3838


Astro hotline 1300 82 3838 is a LocalFone service provided by Maxis. But if you think calling 1300 82 xxxx is under the unlimited free Maxis to Maxis calls from your MHF dect phone, then you are wrong.
I got charged for calling Astro 1300823838.

One the other hand, my unlimited TM fixed line call package never charge me for calling Maybank2u 1300886688. 1300886688 is a LocalFone service provided by TM.
aeiou228
post Aug 14 2012, 12:16 AM

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QUOTE(caicai1986 @ Aug 13 2012, 09:28 PM)
Maxis FTTH User here......Just install on today, but the Thomson Gateway is stock unavailable....In the end still cannot use.....ish~~~ Now thinking a way to modified my TP-Link W8901G as the gateway. When success will post here.
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I wonder when is the commencement of your billing cycle, from today or from the day Maxis install the Thomson router?
aeiou228
post Aug 14 2012, 12:25 AM

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QUOTE(ronnie @ Aug 14 2012, 12:18 AM)
Most probably a few days after Thomson Router is installed.... that's what happen based on my 1st bill
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In that case if they managed to get online with custom router before maxis instal the thomson, it will free access ?
aeiou228
post Aug 14 2012, 08:59 AM

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QUOTE(azizul1975 @ Aug 14 2012, 08:23 AM)
ok i need to check again when i'm back at home.... i started experiencing the slow down last weekend, the time when i heard maxis is doing some maintenance which also coincide with my overuse of quota... if the slowdown still persist, then i cannot conclude that it is because of the overuse of quota, may be because of the maintenance or something else..
*
No need to check, you got me to confirm. My usage is well below quota but the last few nights the speed was like throttled. This morning back to normal.
aeiou228
post Aug 14 2012, 04:49 PM

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QUOTE(jerryhean @ Aug 14 2012, 12:12 PM)
I can see lots of users complaining about browsing issue, the browser always show sending request etc... Same problem faced here, and usually I will login to Thomson and disconnect then reconnect the eInternet. But strangely when I faced this browsing issue on my windows PC, I don't face the issue browsing on iPhone or iPad, so right now instead of disconnecting and reconnect, I restart the PC, and it is back to normal. By the way, has the quota implemented? I don't see the usage from nylaunchpad, empty... Already used around 600GB in a week...
*
Same here Jerry. pc problem, ipad ok.

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