QUOTE(iVW @ Jun 22 2012, 11:35 PM)
but Machines are full of not-so-polite sales team
Sick of their attitude towards customer, that's why I would rather buy online instead of walk in there, their service are below par imho
Different experience on mine. Saw my unboxing video? The guy even record the unboxing video for me for my MBP RD. What I learn from them is that they're human too. You treat them like humans, they be nice to you. Your day may just be fine and dandy, but their days are full of entertaining all kinds of customers, mostly the kind that expect so much from so little. Free gift, free service, etc. Some even expect them to be Apple Geniuses when are not. They are resellers. They are not Apple's entity. You want service from them, you either show a little bit of courtesy and help their bottom line by purchasing from them, and most of all, treat them as how you want them to be treated. I have no problems with the Machines guys in KLCC, Midvalley and Lot 10. I am especially close with the MacStudio folks, some I treated them like long term friends.I was there at Machines KLCC during unboxing of my MBP RD, and I was appalled/disgusted as how much walk-in customers demand of them, while not even buying anything from their store. Try this, open that, look at this, demo/teach me that. But in the end, walk out and get nothing from the store.
In contrast, I have horrible experience buying from Apple Store online, where they treat me like I don't know anything, and give me scripted answers as if I am new or this is my first time buying a Mac. They can't even explain themselves how they couldn't secure any units for sale to online purchases when APRs like Machines and MacStudio are able to get them from Singapore, where Apple Store online is based of. I had a huge row with them, and DEMANDED my refund back, and THEN only they realized that they're not dealing with someone who they can push around easily.
IMHO.
This post has been edited by stringfellow: Jun 22 2012, 11:57 PM
Jun 22 2012, 11:51 PM

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