Bro, u shud Have read throgh the post at lowyat before purchasing the iPad from switch. I was one of the unluckly one to purchase it from switch. Got scratches at the back of my iPad but not allow to exchange a new one. My case is even worst less than 1 min but also not allow to exchange.
So, have to go thru a lot of hassle like crazy guy calling here and there.
Teach u one technique confirm will work.....call their hq and talk to their boss. Ask him wanna change or dunwan...if no, then I will report to consumer.
Mayb his secretary will say that the boss is busy with meeting dis ar... Dat ar....tomolo reply u ok?
tell him dun Play with me....gif me a reply by today before office hour. If not I will file a report.
Wallau eah....less than 15 min, the secretary called back that u are allow one to one exchanged....
Shud Hf to dis extend if I noe my right as a consumer then I won't be wasting around one days call here n there.....
Good luck ya....
Remember guys....say no to switch !

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Added on June 18, 2012, 5:33 pmAsk for refund since dun Hf stock...it is their problem...if u go to consumer then u will be able to get refund Oso....
It is easy to complaint thru consumer....jz google for consumer then u can file the report thru online


This post has been edited by lozenges: Jun 18 2012, 05:33 PM

FYI, I have called up apple hotline more than five times. do u noe that apple hotline is covering south east asia and not specially for malaysia only. Thus, their helpful operator may not be familiar with the exchange policy in malaysia. Based on apple policy and their own country's consumer policy, apple product should have 14 days exchange 1 to 1 or refund if the customer is not satisfied with the purchased product. Ended up with the operator asking me back, malaysia dun hf consumer protection policy? if they dun allow to exchange, then we as the customer can alwiz seek for consumer's help...

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Added on June 19, 2012, 12:24 amYup, it is true that the warranty will be void using the cut normal sim card because they claimed that the probability of the normal sim card being stuck in the slot is higher. So, they suggested us to use microsim card. if the micro simcard is stuck in the sim slot, the warranty is still valid.

This post has been edited by lozenges: Jun 19 2012, 12:24 AM