Lazada~ who experienced tis online shop come in~, or who knows anything about tis, legit? 
Nov 17 2014, 05:25 PM
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QUOTE(ronron @ Sep 4 2014, 03:16 PM)
My bad experience with Lazada.com.my
I bought a speaker set, Edifier C3 (sold and fulfilled by Lazada) on 30/8/14.
Item shipped by GDEX and received on 4/9/14 (Thursday) morning. When I opened up the lazada box, it was a WRONG ITEM - Edifier P3080M instead of C3.
- 4/9/14 (Thursday). Immediately, I call Lazada and request refund. Lazada Customer Service sent me an email with Manual Return Form attachment and ask me to Fill it up. Lazada Customer Service scheduled Poslaju to come and pick up the wrong item on next week Tuesday.
- 8/9/14 (Monday). Received call from Poslaju about the pick up scheduled by Lazada. Poslaju came and picked up the wrong item. Return Postage covered by Lazada.
- 9/9/14 (Tuesday). Poslaju tracking detail shows that the wrong item already sent and received by Lazada Warehouse.
- 10/9/2014 (Wednesday). Call Lazada Customer Services. No status update. Lazada Customer Services told me that they are waiting for update from Lazada Warehouse.
- 11/9/2014 (Thursday). Call Lazada Customer Services again. Lazada Customer Services confirmed that the wrong item has arrived and received by the Lazada Warehouse, the refund is in process.
- 12/9/2014 (Friday).
Call Lazada Customer Services again. Lazada Customer Services confirmed that the refund is under process and already forwarded to finance department.
On the evening 6.17pm, I received an email from Lazada and telling me that refund has been initiated.
- 16/9/2014 (Tuesday). Finally, I received the refund amount this morning in my credit card account statement and showing that the transaction was done on 12/9/2014.
Now I understand why there are so many bad reviews about Lazada.com.my.
I bought a speaker set, Edifier C3 (sold and fulfilled by Lazada) on 30/8/14.
Item shipped by GDEX and received on 4/9/14 (Thursday) morning. When I opened up the lazada box, it was a WRONG ITEM - Edifier P3080M instead of C3.
- 4/9/14 (Thursday). Immediately, I call Lazada and request refund. Lazada Customer Service sent me an email with Manual Return Form attachment and ask me to Fill it up. Lazada Customer Service scheduled Poslaju to come and pick up the wrong item on next week Tuesday.
- 8/9/14 (Monday). Received call from Poslaju about the pick up scheduled by Lazada. Poslaju came and picked up the wrong item. Return Postage covered by Lazada.
- 9/9/14 (Tuesday). Poslaju tracking detail shows that the wrong item already sent and received by Lazada Warehouse.
- 10/9/2014 (Wednesday). Call Lazada Customer Services. No status update. Lazada Customer Services told me that they are waiting for update from Lazada Warehouse.
- 11/9/2014 (Thursday). Call Lazada Customer Services again. Lazada Customer Services confirmed that the wrong item has arrived and received by the Lazada Warehouse, the refund is in process.
- 12/9/2014 (Friday).
Call Lazada Customer Services again. Lazada Customer Services confirmed that the refund is under process and already forwarded to finance department.
On the evening 6.17pm, I received an email from Lazada and telling me that refund has been initiated.
- 16/9/2014 (Tuesday). Finally, I received the refund amount this morning in my credit card account statement and showing that the transaction was done on 12/9/2014.
Now I understand why there are so many bad reviews about Lazada.com.my.
thanks for sharing, initially saw cheap 5.1 sound system from them
seems better go deal with physical shop do full test with ps3 console
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