indeed this is very bad experience you had with lazada....give them a call / email to them / post in their facebook. i heard alot of forumer mentioned the best way to get their response fast is pm them thru facebook...No worry, you can file up your case with kpdnkk.

So far my experience with lazada is very pleasant.

5 month back i purchased a latex pillow from lazada ( sold and fulfilled by some other local merchant ). COD by Taqbin. Once arrived the taqbin ask me to check whether is it the correct item that i am suppose to get. I open up and it's not the model which i order. they ask me to seal it back and will take it back as return.

Few week back my order ( free item with TV3 code ) has been delay for 3 days. I call up lazada and inform them. Day after, it was delivered by Skyney ( skynet was the one holding up because of too many shipment at that period ). Representative from lazada call me up to follow up with my case and apologize for the delay.