Hi, my area juut received Streamyx coverage on November 2005 (Sungai Buloh). I registered long time ago, so a sales from TM-Net called me up asking if I want to take it. So I agreed to sign-up the RM77 free modem package.

One week later 2 technician came and installed the modem. Tested the line ok. DSL steady, but cant connected, "Couldn't find PPPoE server" error. So the technicians said will check for me and went off.

1 week later still cant connect. I called one of them. They said reported to TM-Net.
Have to wait for investigation. I've also called the support center. They said I have to let the technician to activate for me, because im getting the free modem package.

Then i keep calling the technician every 3-4days for good news. No news.
2 weeks ago, DSL signal lost, nothing at all.

I getting frustrated, 1 month+ getting the modem and i still cant connect. I want to find out why, what's wrong. Who should i talk to? Complain?

Help... i hope to enjoy unlimited surfing during CNY.

This post has been edited by wei: Jan 9 2006, 03:36 PM

darn... still no news from them.
will try to keep bugging them

will write a nice email.
anywhere else i can get help? except the cust care line??

*UPDATE*

I took some sweet time writing a nice email to the CEO. And yes, i jsut got a call from the technician saying that my line are ok. Im going to test it tonight agfter work. Also the Customer Relation have just spoke to me to check on the status i finally got their attention.