ok. just come back from the Proton SC. well, this is my 2nd time service for my Exora Bold. and i had a very very bad experience with it.
I arrive SC at 11.15am. go to counter to enquiry. i told them i got bring my own engine oil. so the billing statement come out like this.
1 - X1R Engine Treatment - RM48.00
1 - X1R (P) Treatment - RM28.00
1 - Gasket Plug Oil Drain - RM3.32
1 - Oil Filter Campro Engine - RM12.22
i ask them do i really nd to buy engine treatment? they said every time service they will always suggest customer to buy. but i remember my 1st service dont hav pay for such thing. after comfirm, they ask me to be seat n wait. then i bring my son go watch astro then.
after long time waiting, my son's cartoon show already finish. i c the clock, its 12.00pm. i go check my car but still parking there, havent drive to the work bay yet. i go ask at counter how long i need to wait. then the servicer go ask mechanic. the mechanic quickly drive my car to service. (omg, isnt the mechanic jz reliaze my car have to service?)
another half an hour waiting. i go check my car. i saw them is pouring their engine oil. Its MACH 5 15W-40. i quickly tell them i got bring my own oil. they apologize to me, they said they didnt know, they jz work like normal. (omg again, they doing service without looking to the service order?? how terrible)
i continue ask them. normally, u guys should use semi oil, which is SYNTIUM 800 10W-40 for new car right? how come u use mineral oil for mine? they reply said, customer prefer this oil. (oh damn!) ok, since they already finish pour their oil. i think i will use it for another 3-4000km.
my car got a little problem, every time i hit a hole or drive at uneven road, they will always "eeegggrrrrrr" sound coming from back. i tell them to check my brake or abs. so they drive my car out. (i think they are going to hit the hole hardly this time, i suddenly feel regret to tell them the problem)
after 10 mins, they come back. they told me they got heard the sounds, it seems brake sound. so i ask them what to do? the machanic seems really donno wat to do. jz simply get the spanner, open my rear door. thighten some nut around there. then told me its done, jz go to pay at the counter. (WTF, dont u said its brake sound? what the hell u going to tighten the nut at back door??? wtfking sh*t)
after paid, leave there around 1pm. this 2nd service real sux.
actually wats is the X1R Engine Treatment and X1R (P) Treatment (i assume P means petrol) for? where they pour this staff to? the new car nd those thing?
anyhow, this is why i go to authorized centre. at least, i know the mechanics would do a better job. As a customer, u could have start a shitstorm and ask them to drain their oil out and use the oil that you brought or prefered.
another thing, the authorized SC that i send my car too only uses syntium 800 10-30 for the cfe engine. how come the sc u went poured mach5 10-40 ?