QUOTE(ivan_koh @ Jun 1 2012, 06:28 PM)
I took the picture from iphone with flash light on...so the bottom cant see..
So the story continue....
I went to samsung service center PJ with my s3. The people are shock of what happen to it...imagine it shock them how it effect me whole night..basically I did not sleep whole night because thinking how I got the scratch. At first I thought it might be defect but think deeper I might really scratch it playing too much with it but still dunno how I did it. Only less than 24 hours I got big scratch on the screen..(feel like banging my head to wall). After the service center people cleaned the screen, we look closely found another long line scratch along the screen. Lesson learned immediately... don't use it without screen protector (might need flip open leather case).
Bad news is screen not cover by warranty no matter you bought it after one hour or what. Even it is screen defect you suppose to check the phone before you leave. Another Bad news is the screen replacement is super expensive but since I am the first customer in Malaysia to do s3 warranty I got 30% discount but still very expensive. After they told me the price, I almost fainted & hesistate for 15 minutes and few of the worker there begin take side to give me advice. But i took the side of getting screen replace. I just love this phone and can't deal with fact the screen is like that.
Enough of Bad news. It is friday!!! They have the screen in stock (very suprise they have many stock like expecting lots of replacement
) So Good news is I can get the screen replace by a pro there immediately. He is very pro and got it done under 1 hours. So I am first S3 warranty Customer in Malaysia (maybe in asia <-- nothing to be proud of )
Don't get me wrong I love this phone that why i have to spend more to get it fix. Overall samsung people are nice and helpful. I am storing my s3 away for a few days untill I got it screen protected plus getting a flip case.
To people hunting for s3 you will love the phone but take good care. I set a bad example..
I'm curious about the price they charged you, mind sharing? So the story continue....
I went to samsung service center PJ with my s3. The people are shock of what happen to it...imagine it shock them how it effect me whole night..basically I did not sleep whole night because thinking how I got the scratch. At first I thought it might be defect but think deeper I might really scratch it playing too much with it but still dunno how I did it. Only less than 24 hours I got big scratch on the screen..(feel like banging my head to wall). After the service center people cleaned the screen, we look closely found another long line scratch along the screen. Lesson learned immediately... don't use it without screen protector (might need flip open leather case).
Bad news is screen not cover by warranty no matter you bought it after one hour or what. Even it is screen defect you suppose to check the phone before you leave. Another Bad news is the screen replacement is super expensive but since I am the first customer in Malaysia to do s3 warranty I got 30% discount but still very expensive. After they told me the price, I almost fainted & hesistate for 15 minutes and few of the worker there begin take side to give me advice. But i took the side of getting screen replace. I just love this phone and can't deal with fact the screen is like that.
Enough of Bad news. It is friday!!! They have the screen in stock (very suprise they have many stock like expecting lots of replacement
Don't get me wrong I love this phone that why i have to spend more to get it fix. Overall samsung people are nice and helpful. I am storing my s3 away for a few days untill I got it screen protected plus getting a flip case.
To people hunting for s3 you will love the phone but take good care. I set a bad example..
Grats that your phone is now okay.
Jun 1 2012, 06:32 PM

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