I normally just go directly to Ban Leong to do my warranty claim. Going through the shop I bought is a pain to wait and wait. Besides there is once that the shop go send in to Ban Leong after 3 weeks come back tell me no problem when the mouse is so obviously defective. Took straight to Ban Leong and they change a new one on the spot straightaway.

Just bring the item back to Ban Leong... I don't see any reason why Ban Leong don't acknowledge even though they like to shoo you back to where you bought your stuffs and mostly on 2nd year of waranty the shop that you bought from will normally charge you for claiming warranty for the transportation fees.

This post has been edited by selinix: Jul 4 2012, 03:56 PM

so .. how if they shoo me b =.=?

if they shoo u...then u throw tantrum...roll around the floor...scream like a mad person...
what do u think?

zzzzz.....

Problem is..i am not in KL ler...
Moi from Penang...so how to go to Ban Leong...

like dat how i claim warranty -.- so.. means actually i can claim frm them? any1 tried b4 ?

depends how u talk to them, some ppl have been able to.

wa gt such thing... i thought they main distributor should take responsiblility.. $$ then they wan.. wtf service is dat..

anyone using razer synapse 2.0? always boot up my pc and get updating then it will stop working

that's called so so after sales service...
are they the sole distributor in Malaysia..?
if not..i better go loan sme and be another main distributor...lol..

thats what dealers are for.
u think razer is the only thing they distro? what if 100s of stuff comes in from individuals?

So far, my experience with ban leong has been good. Quick service ( roughly one week wait for an exchange) and friendly and helpful warranty department call service.

edit: in my case, my razer product was bough directly from ban leong, maybe thats why better service?

This post has been edited by euphoriaa: Jul 4 2012, 08:35 PM

Most of the time they will layan u one la.. if you go alll the way to their office and say want claim .. do you think they dare to ask you to leave?

In fact most of the dealers will make a statement that at 2nd year of warranty they will charge you if you want them to send in for warranty. I think that's pretty obvious they want you to send back to Ban Leong yourselves. Well provided you are in kl/pj area la.

This post has been edited by selinix: Jul 4 2012, 09:15 PM

ok thx.. btw keyboard 2 years warranty rite?

guys..my bwu led like no light can claim warranty rite?

got my bw today from lowyat pczone. couldnt wait for the bws. anyway, loving the blue switch click sound XD

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Added on July 4, 2012, 10:08 pmhuh, mine 1 year warranty only for my naga hex @_@

This post has been edited by danleongwz: Jul 4 2012, 10:08 PM

Keyboard should be only 1 year warranty

Actually the warranty policy all the same. Dealers only cover 1 year for free. And then the following year will charge or ask u to send back to the distro straight. iinm.

Call Ban Leong up and ask them for advise maybe? Since you are not from KL.

Normally Ban Leong will ask you to send back to the dealer that you bought your hardware from. Unless you bought directly from Ban Leong. Cause I once send my BWU for rma. But they asked me to send back to the dealer instead of them. Well, that's my case.

i m frm k.l lol.. but wat if the seller end his business @@? btw.. i gonna try to call them first.. thx for advice... 2 more months warranty left ><

i saw some sales thread says all razer mouse 2 yrs..maybe need to contact ban leong?

thanks..that's what i was told by some seller here...let seller here know the mouse problem..they will issue me RMA and i jst need to attach RMA + mouse and send to KL...which i think should be Ban Leong..

Alrighty! Going to 2nd shopping complexe check price....hopefully this weekend can buy then MW3 no more floating liao..

hi guys... quick question... can we buy Razer Gaming Grade Ultraslick Mouse Feet here in malaysia?

I don't think so, from my memory, mouse feet only available direct from razer store. (correct me if I'm wrong)