Just had a really bad time with the Digi Consultants and Technicians...

Think I'll either go wear blue or just get the normal package from Celcom or Maxis when they announce.

Trying to pre-order, it says that I have a contract still running. Made a call to Digi Consultants, they say I need to pay the penalty and admin fee which is around RM266 as I have 4 months left. So I went to a Digi Centre to settle the penalty and admin fee to cancel the contract to get the pre-order.

I reach home, I try again and I get the same error. I called the Digi Consultant and they told me that the Technical Consultant can help me update my account. After the 2nd try, I finally reach them and they told me it takes 48 hours to update the system. So in other words the pre-order is already over.

Thanks to their blunder, which they can only tell me "Sorry", I have now cancelled my contract for no reason and have to wait 2 days for the status to update, which in other words I am not eligible for their pre-order anymore. They can't even help me place an order, only put a report to their "vendor" so they can fix it for me in 2 days.

That was really nice of them. I can finally move on to another network I guess?

Not sure how to do that though.
I'll just take the easier path.
Perhaps its fate that I move to a better network.

---

Added on May 30, 2012, 1:40 amWell I tried and they said he can't do that.
By the way, the guy was Doddie. I hope no one ends up in his care for customer service.
The guy could only repeatedly tell me "sorry".
Even said, "You wouldn't want me to lie to you right? I can't tell you that it'll take less time as it takes 2 days to complete your request."

Although Maxis may have sometimes made blunders and charge for no reason, all the stories I've heard so far, their customer support would try to do something for you and they usually live up to their word.

Digi just turned into TM Customer Service.
"I'm sorry, writing a report for you is all I can do. Please call back to check on the status of your report. Thank you".

This post has been edited by tatyinw: May 30 2012, 01:40 AM

Oh. I can vouch for you. Although I did not hit that extreme.
My problems was mostly with their 3G service. It is never stable.
It just keeps going on and off. It gets pretty frustrating at times.

As for the phone line. In certain areas, I can only keep a conversation going for a couple of minutes and it breaks off and we need to call each other again.

Thanks man. I am actually feeling grateful now that they made such a good blunder.
I can finally move away from Digi to a better network.

If you read my post properly, I was doing the transaction online.
The pre-order was an online only thing. The Digi Centres are only launching on 31st May.

Their system is actually not sophisticated enough to know how to cancel the contract and charge the penalty immediately to you as told to me by their Digi Consultant, which is why I end up in this predicament.

This is the error that you would hit on their Digi Online Store:
"We are unable to proceed with your request as you are currently under contract. Please visit your nearest DiGi Centre if you would still like to change your plan (with penalty)."

Interesting how your's went through. Maybe I'm just fated to leave Digi.

---

Added on May 30, 2012, 8:24 amI have a friend that got a Sony Xperia S with uMobile. The line is really good. There is no doubt about that.
I'll wait for Maxis and uMobile now to see what good packages they can offer.

This post has been edited by tatyinw: May 30 2012, 08:27 AM

Oh. Too bad about that.
Think I don't mind since I was about to tie myself down to the 24-month contract of Digi.

Wow. Looks awesome.

Congratulations.