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 maintenance fees, how to get people to pay

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CK15
post May 23 2012, 02:02 PM

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QUOTE(cherroy @ May 23 2012, 10:49 AM)
Then please tell the tenant to convey the anger to the owner, it is owner fault. As simple as that.
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The JMB at my place do this way. All the car sticker need to renew every year. The owner need to make sure all outstanding bills with management MUST be settled before the car sticker issued, regardless owner or tenant stay. If tenant, the management will ask the tenant to settle with his/her landlord.

I would say this approach is effective. The current collection rate is more than 70% as compared to 40-50% before. Defaulters are mainly from those units which owners never stay-in or rent out. It is ok as the JMB will collect it back one lump sum, together with interest, when they sold off the unit.


Added on May 23, 2012, 2:21 pm
QUOTE(michaellee @ May 23 2012, 09:35 AM)


Added on May 23, 2012, 9:37 am

A tenant should not deduct maintenance fees from the rental. They will continue to use the unit as if the owner has paid. That is, the maintenance fees has nothing to do with the tenant. Until they are barred from entering the premises or the water supply is cut, then tenant may threaten the owner that they will withold the rental until payments are made.
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In most of the cases I know, the tenant normally settled/agreed with their landlord to pay the bills upfront and deduct from their monthly rental. There are cases where the landlord come to office, the 2nd day after security block the tenant's access, to pay the bills as the tenant threaten to move out.

This post has been edited by CK15: May 23 2012, 02:21 PM
CK15
post May 23 2012, 03:00 PM

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QUOTE(michaellee @ May 23 2012, 02:24 PM)
I just realised I might have given some wrong advices. I think it is impossible for the management to block access or in your example, entry to car park to either the tenant or the owner. The only legal way is to cut the water supply if they owe the money or to sue the fella. Unfortunately this boils down to something similar in another thread about locking up the houses if a tenant doesn't pay.

Payment of maintenance is a separate issue compared with access. So at the moment I will stick to the legal way of doing things again, which is first to cut off water supply (you can argue that whatever he pays will go to maintenance first then water supply.. so if he ends up aging the water supply for 3 months, you can cut it off). If the bugger still refuses to budge, then write notice of demand. Honestly there is really little we can do with these parasites except to wait for the chance that they want to sell the premises and their lawyer would advise them to settle all outstandings.

In fact recently I was faced with an interesting problem. During a thunderstorm, a tree branch had fallen unto a few vehicles. Act of god normally cannot claim insurance. But who has to pay for the damage? The victim may argue about negligence, the management need to protect themselves by saying they are not aware of potential damage and pass the liabilities to landscape. Landscape would claim that under their contract, there was no mention of their responsibility to look at trees whether they are healthy or otherwise. So you can see, there are many stories from JMB without an answer and the question that TS has started truly has no resolution to date.
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If you are at JMC shoes, you need to find out MOST PRACTICAL & EFFECTIVE ways to collect the bills. In fact, we have seek advices from many parties, including lawyers and local council, there is NO LEGALLY WRONG to block car entry to the premise, as long as the House Roles clearly stated that. In fact, most of them NOT RECOMMEND to CUT water. The recommend way is to reduce water pressure/supply flow to very minium instead (take 2 hours for shower! tongue.gif ).

We take two ways to mitigate the risks you mentioned: 1) Put notice at the entry point to state "Park at your risk!" and 2) Buy public liability insurance.
CK15
post May 25 2012, 09:45 AM

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QUOTE(michaellee @ May 23 2012, 04:37 PM)
I think best if you actually get your lawyer to write to you in black and white as mentioned before, you cannot block an owner's entry to their properties. What they owe your management is a private matter. Unfortunately this debate has been going as old as the chicken and egg story. Always best to refer to the strata title act 2007, which is unfortunately a very thin book for an act (you probably can read the whole book in 2 hours) and you will find that there are specific section that deals with default and payment. Unfortunately blocking access is definitely not the solution as you have impaired a rightful owner's rights into their own abode. It is always ultimately up to the court to determine the final solution. Just because many JMB had gotten away with this ruse, it may not be the legal way to dealing with such matters.

Cutting of water supply is in fact legal as it constitute a service provision. No payment will result in no service. If the high rise has individual meters connected to the relevant state water authorities, then you cannot cut it off. Like TNB, you cannot cut it off.

All insurances do not cover Act of God unfortunately unless you specify. A notice at the toilet door saying "SLIPPERY" does not mean the shopping centre owner is devoid of liabilities if someone actually slip and fell. Unfortunately, the reality of law can be quite cruel at times which is why we pay litigation lawyers heaps of money to tell the court our actual logic of matters.
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There are lots of grey areas for this strata act 2007. You should know very well our law and enforcement. The burden to prove these grey areas are at the owner's hand if he/she decided to bring the case to the court.

He/She might get the injunction to temporary uplift restriction, but high change he/she has to pay additional legal costs + outstanding maintenance fees + water bills + HIGH % INTEREST (10% at my place). MC/Property Manager's legal fees will be withdraw from Maintenance account. So, even you win the case, but still need to pay the outstanding amount, and you are contributing to MC/Property Manager's legal fees as well. sad.gif If you lost the case, then you have to pay more $$$$$. Worth to try?

Having say that, don't mean I'm totally right. One important thing for all strata property owners is they are liable to pay all related fees stated in the DMC. If one don't like to pay that, then choose the individual title property then.

The key objective to form the JMB is to manage the property and ensure all common facilities are well keep. The JMC is the decision maker and the Property Manager is just a runner. The ideal case case all owners pay they due on time. But, this never so easy!



 

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