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 How do DELL Support & Warranty Works, DELL Malaysia On-Site Service

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LightningFist
post Nov 14 2013, 11:01 PM

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QUOTE(PF T.J. @ Mar 26 2013, 03:55 PM)
Last I checked with Dell, units with 3 years warranty upgrade will automatically turn into international warranty coverage; regardless of whether its "carry-in", "on-site" or "complete-cover" warranty  hmm.gif
However, international warranty only works if the country you are going to also offers that particular model, and the user is also required to "transfer" the warranty record to that particular country
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not too sure about this

according to the Dell website you can get service when you travel, it doesn't say it has to be 3 years

also basic warranty should hold regardless of whether they sell the model or not, because they should ship the parts... the only thing is possible delays

of course there is always the chance they try to deny service... maybe not outright, but they could try to persuade you otherwise
LightningFist
post Nov 14 2013, 11:02 PM

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Anyone in Malaysia got service outside of working hours or office hours before?
LightningFist
post Nov 15 2013, 03:55 PM

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QUOTE(nexus2238 @ Nov 15 2013, 03:50 PM)
If you buy standard in-home on site warranty, only 10 hours working / office hour. You can pay more to get Night&Weekend extender package.

If you buy Pro support warranty, you have the option to buy (and pay through the nose for) mission critical enhanced service. Dell sell 2-hour / 4-hour / 8-hour response time package.
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thanks for reply.

I have 3 year pro support/nbd but there weren't other options presented - think they will layan off hour?

like how do ppl get service anyway, i read about ppl who took days off work to deal with service... i dont own my business i cant have them come in at work... maybe lunch

 

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