no point talking about it, do something about it, make some awareness not to only end-users or people who gonna purchase products only, but also to the MAIN HQ @ taiwan, if u keep complaining with this unethical/rude/uncivilized people, and u already send ur products to them, imagine what they can do with your product that u sent to warranty? it's all in their care, seems most likely because most of u people actually keep getting shits from them after they "fix" ur product. if u wanna complain, complain @ the ASUS @ taiwan OR if u really want to take this up to http://www.kpdnkk.gov.my/web/guest/pengguna/hak-pengguna also can.