I'm a new Asus laptop user, after a few months, I tried installing a screen protector on my lappie but I think I screwed it up and my laptop screen got a yellow line(dead pixels) right in the middle of the LCD. So I dropped by the service center and passed my lappie to them for repair, they says it will take up to 7 working days so I waited. Around 3-4 days later I got a call from ASUS, they told me that my lappie was fixed, I went there to collect my lappie and I checked it on the spot, my LCD screen was replaced. My lappie is still in 1 piece, I'm happy with the fix and so far I have no complaints on ASUS service center.