Asus fan here. But not trying to defend Asus. My wife bought Asus laptop, less than 2 month, keyboard start to show symptom of illness. I sent to Asus Centre at Kuching, took 2 weeks, keyboard changed and no problem at all until today. The only problem, they didn't inform me that the laptop are ready for pick up. Luckily I give them a call because my wife need to go back to Melaka tomorrow. I ask them why no call from Asus Centre. They give excuse that they might give a call but I'm not answer. I said I wait their call for 2 weeks. I ask when the laptop arrive but they just said that's why we give our phone number for your inquiry. I don't mind for his answer but they should give me a call when the laptop are ready for collect. Damn Asus!

Out of topic but just sharing. And for Acer (I'm Acer fanboy too), luckily I take 3 years warranty. Sent for repair for 2 times at Kuching (Highpoint) but flickering problem still persist. The best part, I noted that my battery changed, and some screw are missing, and flickering problem still persist. At 2011, I work at Miri. My laptop having another symptom of illness (flickering screen, AGAIN!), sent to Miri Acer Centre (Highpoint too) and my laptop rock for 2 years without issue until I trade in with Toshiba laptop this month.

I think warranty issue is more to where you send your laptop. Might be different service at different location. Some say MSI service are not good, but my friend took only 1 working day to change his ram.

Well, the laptop imported from UK. After some hardware check, my friend detect memory error during memtest. Give a call to MSI, email with screenshot. MSI make appointment for him, the next day he went to MSI centre, RAM changed on the spot. Excellent service. And so on like keyboard, obviously it's keyboard. It's only take few hour but why need 2 weeks. For monitor, I did changed myself took only 30 minutes for first time but why they took > two weeks? Zzzzz...

Don't judge a person by his clothes but well, I agree that appearance give the first impression. And consumer have the right but doesn't always right. But I have to agree that Asus MY Service Center are not really satisfying. Always give same excuse.

This post has been edited by diaBoliQu3: Mar 24 2013, 01:05 AM