I sent in my memopad 8 for warranty and its already 1 week plus still cannot pick up... Asus u sucks............................

Sometimes they will not follow customer's requests. I've heard people complaining at the centre that their laptop was formatted by them which they did not requested for it. 

To be really frank , thats our responsibility to back up our data on our own , you should have know that normally you send it for RMA , your data will be removed , thats a standard SOP .

Some follow up with my case..

So finally I've gotten them to change to X-series (X751LD-TY050H). Keeping my finger crossed hoping no more other problems will come out again.. 

I am so tempted to buy Asus as the price is reasonable and the design is good.
But is it really that bad? Or is it just that a number of guys who had a bad encounter with the service center?

Acer, Asus, HP, Lenovo laptops are priced around the same. But I've always been more attracted to Asus because of the design. Which brand has the best after sales service from those I listed?

Which would be the most reliable brand for laptops?

So this is what happened to my friend. He bought a new Asus G56J for about RM4.2k, when a few days later he found out that his keyboard was defected so he sent it back for warranty at the service centre at Lowyat Plaza. Waited 5 months for the laptop(lol), and he claimed it last week. The staff insisted him to sign the document first before handing him his laptop, but when he got home, he found out that it was a different laptop which is like RM800 cheaper than the one he bought. Called the person in charge, and he said that there were no more stock for his laptop, so he replaced it with a *similar spec* laptop(I think its G551JM), without his consent.
So we have been going over about this with the guy for quite some time now, where he initially said that Asus does not make refunds. Just yesterday we received from him saying that we can pay another RM800 to upgrade to a G750JM.
I am at a lost here. What should I do, fellow sifus. I have lost faith in Asus's warranty service, or maybe it's just that particular centre, idk. I really hope we could get like a refund or something.

You must be an Asus user right?
How is the laptop in general?
Problematic?

I am gussing that their laptop is good but their after sales service is Malaysia is not good.
Every reliability list I see, Asus has a good rating.

I sent my Asus modem router for warranty claim... port 3 spoiled.

Now 3 weeks later still no news.

Asus officially suck.

Now I'm wondering, could Windows 10 has really screwed up my laptop's motherboard?

My UX 303 hinge broken dy... after read you guys comment, a bit scare to send for repair...

Possible to request them to open up the hardisk and keep it myself first before repair?

How many days they took to repair your?

you know how fast Dell do repairs? next business day at your doorstep.

nope because they know how to give their customer a premium service even their devices are hardly spoil.

to junkie yea spec and price are the key concern but sending for warranty for weeks is not. I didnt expect this to come from a junkie like yourself judge a device with lower spec means hardly spoil hahaha. i guess you are new to mobility world.

but in a business world that is losing business because not reliable.

time to upgrade yourself not everyone buy computer only because cheapest with bad after service

dell is more expensive than asus? really? i think they are almost the same. Plus, I will take dell anytime of the day unless asus have some feature that I need not in dell.

Dell provided Premium support which higher services then normal NBD warranty for consumer range as well, for Laptop that you mention around rm 2.5K range

true for tat...the money u pay 20% goes to warranty at call centre alone.. tat y i always fuk the customer service coz i pay for tat.. hehe

however consumer grade and commercial grade r 2 different story lo... latitude can survive decades... i hv met ppl who still using their c2d latitude wif linux..still smooth.. same goes to old IBM thinkpad (not the current rundown lenovo thinkpad ok).. those business laptop hv god mode durability.. HP elitebook was good until 8460.. the successor for the range gone down the drain after tat

wait...asus cs is now replaced by another company? No more of the horrible warranty stories I heard so much throughout the years?

i think u got it wrong...hp cheaper than asus..

HP = Acer ...

ASUS CS never change company.. change name only.. warranty service still outsource to other company once they hit their threshold

Hi guys, how do i reformat the pre-installed windows 7 on my Asus laptop?

There was no installation CD in the box when i purchased it...