Got a call today from HSBC during my busy evening Cisco training. I didn't applied for it but I believed my information was passed to them by MDEC (Multimedia Development Corporation). Not much of info except my name and my highest qualification.
I've never intended to working in the bank industry but since this is my second phone interview call, I took it as a learning processes. I answered the call and the HSBC representative request to do a short telephone interview with me. I asked them where they get my information and the person clarified it. By the way, this is my second phone interview but last time is quite successful and smooth due to the representative from Jenjobs (outsource to Exxon Mobil) already e-mail me the information regarding the job. I did received a good evaluation and feedback that time but I've to rejected it due to other commitment.
Due to I'm not prepared for any interview and focusing on my 3 months training, I've updated my status to only be available by May 2012. Ok, back to the business.
First of all is to explained about myself, why should they hire me ... general question, so even still blur, I still can answered the question .
But then, she questioned about my SPM result which already more than a decade. Got a problem to answer this and took some time to remember as they want the accurate detail. The representative then explained about the benefit, working hours and fixed salary ... lower than my expected salary. I only say its fine
Then, the main question .. what do I know about HSBC? This time I'm doomed ... I only know HSBC is a bank ... in my mind I can't differentiate Hong Leong Bank and HSBC .. dunno why ... that's it, I'm quite again and keep stuttering when answering ..

. Then, the gold question that make me couldn't think anything and blur ... how do I deliver customer services value to the customer. Never in my mind to ever think about working in service line and what depict in my mind is as a job as Helpdesk .. by imagining working as operator in Telekom or Maxis, I talked about Helpdesk job and confused the representative .. and considering the interview session, totally it is my fault for not making a good impression, lack of knowledge and weak on English communication. The representative then with a sarcasm told me about the needs to improve my English and do apply after 3 month at the end of the conversation.
But, here is my question, regardless of either they want to asses my English or not ... isn't that at least I should be given some times or clue about the jobs offered or the company that's going to call me ? Perhaps 24 hours before the interview so I can mentally prepare?
In b4 <signature man>