QUOTE(FenomX @ May 7 2012, 04:26 PM)
how i wish i can see the blue lagoon in front of my eyes...all my frens and families said its not nice when see it thru pictures...
Proton Prevé V7, ► Official Discussions for Proton Prevé
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May 7 2012, 07:06 PM
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#1
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May 7 2012, 07:17 PM
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#2
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May 7 2012, 08:12 PM
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QUOTE(tkaira @ May 7 2012, 07:21 PM) appointment list full is it normal for all car manufacturer to have new model problems?or is it proton only? this is plain asking, not bashing...plus i never buy any car before, first time buy car, some more buy proton car... |
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May 10 2012, 10:39 AM
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#4
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QUOTE(kiapreve @ May 10 2012, 10:34 AM) Huang Bro, then you should be a very free person, since you are so rajin at here.. hehe...are you a Boss or working? system analyst?For me, i am a system analyst, everyday busy like monkey... damn, i hate analyst's job...analysis this data that data, then create indicator...damn boring man... |
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May 10 2012, 01:25 PM
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QUOTE(kiapreve @ May 10 2012, 11:04 AM) About the YES things, i don't think system down, If system down, all the yes subscription user also down. after they get complaint from customer, and they cant resolve it, they will compile it and escalate to second level...then after that, there will be action taken, but they wont notify you...Ask them check with "YES" YTL, if still down, ask them to close shop. i-care only act a a communication diversify channel, just like the Phone operator. I don't think they are really expert on this. In our "IT" term, i-care known as 1st level of supports, where they do not know what is really happen in the operation. They need to check with the operation team to reply your query. |
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May 10 2012, 01:54 PM
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QUOTE(kiapreve @ May 10 2012, 01:40 PM) Bro, 2nd escalation level would be your Dealer or SA. arent I care ppl is inside proton company?If 2nd escalation level cannot resolve your query, you may request them to escalate to 3rd escalation level, but before they escalate to 3rd level, icare will seek advise from 2nd escalation level. 2nd level escalation will refer back to dealer? then why I care exists in the first place? customer could just directly ask dealer or SA. add: i'm not referring to YES 4G. this case is sure SA responsibility, of course will escalate back to them.. i'm referring to other technical problem such as engine problem, sales...etc This post has been edited by arthur88: May 10 2012, 01:55 PM |
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May 12 2012, 10:04 PM
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May 14 2012, 12:42 AM
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