Forumer you are complaining against : SKY 1809

Item being sold/bought : Handheld Battery Tester

Original thread link: [WTS] Handheld Battery Tester, Cheap & easy to use

Date of transaction : Apr 11 2012, 10:02 AM

Amount of money involved : RM$14 + RM$6 (Poslaju)

Details of the complaint : Not really a complaint but seeking fellow LYN forumer to help analyse what this buyer really wants as communicating via PM by my staffs seems to go no where. It has been nearly 2 weeks since the buyer terrorised our sales thread with false accusation & doesn't seems to have any intention to remove nor resolve the issue. Below are the summary of the pm communication between our staffs & the buyer :-

Apr 18 2012, 07:02 AM - Buyer send a pm saying the item has some issue.
Apr 18 2012, 10:40 AM - Our sales girl request buyer for more information & photo of the issue.
Apr 18 2012, 10:53 AM - Buyer reply by further describing the issue with words.
Apr 18 2012, 12:25 PM - Our sales girl received an internal memo on the arrival of a better version of the battery tester (Digital). Being too excited she send a pm to buyer offering a 'trade-in' before even confirming the item is indeed defective.
Apr 18 2012, 12:32 PM - Buyer reply expressing disappointment.
Apr 18 2012, 12:57 PM - Our sales girl realised that she had jumped the procedure on handling the case thus explain to buyer that it is not necessary to send back the item for warranty claim as the item is yet to be proven defective.
Apr 18 2012, 01:45 PM - Buyer suddenly reprimand her for not checking the item prior to sending it out.
Apr 18 2012, 01:50 PM - Buyer send another message threatening to post message 'on the board'.
Apr 18 2012, 02:03 PM - Our sales girl freaked out & report this incident to her manager (me). Since the buyer seemed annoyed & still no photo from the buyer, I instruct her not to further investigate the case & just offer the buyer a refund. Our sales girl send a pm explaining to the buyer that we did check to prevent DOA (Dead-on-Arrival) case so it might not be enough to detect the issue in buyer case but will improve our testing method in the future before relaying the refund offer.
Apr 18 2012, 02:17 PM - Our sales girl worry that might not be enough to satisfy the buyer, she send another pm asking buyer if he has any other suggestion & we will try our best to fulfill it.
Apr 18 2012, 02:20 PM - Buyer continue to describe the issue with words.
Apr 18 2012, 02:49 PM - Our sales girl feels that perhaps the buyer is offended when she offer him a 'trade-in' without even confirming the item is defective & apologise for that.
Apr 18 2012, 03:03 PM - Buyer continue to describe his issue with words.
Apr 18 2012, 04:10 PM - Unable to further investigate the issue without any photo, our sales girl forward the case to our technician. Technician send a pm to buyer asking for more information on the issue.
Apr 18 2012, 04:44 PM - Buyer reply.
Apr 18 2012, 06:20 PM - Our technician concluded that the item is defective & tell buyer to return the item for warranty claim.
Apr 18 2012, 06:52 PM - Buyer reply saying he do not think the item is damage as he received the item 1 day before & expressing his disappointment that our staff send him a defective item.
Apr 18 2012, 07:04 PM - Buyer terrorise our sales thread with false accusation.
If I read him correctly, what he is trying to say is that we accused him for damaging the item? We explained/acknowledged/apologised that our current inspection procedure might not be thorough enough & we will improve it in the future. We take full responsibility & offered him a trade-in, refund or replacement yet he do not seems to be interested. So now I am seeking the help of fellow forumer to analyse these issue & suggest a solution. Attached below is the screen capture of the complete pm unedited. Hope you guys/girls can help.


Important Notes :-
1. Trade-in - For future customer, please be noted that from now on we will not offer trade-in service.
2. Refund - For future customer, please be noted that from now on we will only offer a refund if our product do not meet it's stated specification & not simply because you are not satisfy with the product.
3. Replacement - We have been providing 1 to 1 exchange (1st 1 month) on top of manufacturer warranty (if any) for all our products & will continue to do so.

This post has been edited by vMart@lowyat: May 23 2012, 03:14 AM

this sky1809 is really an idiot. pisses me off reading his comments.

Could it be a sale sabotage? If seller willing to refund, I see no reason why the buyer has to kick up a fuss anymore.

This post has been edited by 779364: May 8 2012, 07:19 PM

Initially we thought he might had a bad day in the stocks market (he seems to be very active in that section) & just find someone/something to vent his frustrations that's why our manager instruct us not to 'dig' further into the 'issue' & just offer him a refund but....