BEWARE!! lelong.my cancel Buyer Protection Program without notice & delete my facebook comment at their wall regarding this issue!!

Due to the recent seemed to be reputable Qiling's con case, lelong had make a lot of compensation to victims, some victims receive a full refund from lelong, while some receive partial refund...

And recently when i want to make a purchase on lelong.my, i want to check whether the store i purchase my item from belongs to the Buyer Protection Program list..
But to my surprise, the BPP page is GONE!!!

www.lelong.com.my/bpp/

It is supposed to be as follow:
http://webcache.googleusercontent.com/sear...n&ct=clnk&gl=my

List of BPP seller have no results too!!
http://www.lelong.com.my/promo/stores/brow...=Apply&Type=BPP

I have highlights this issue at their facebook wall and tell them they should not be cancelling Buyer Protection Program without any notice to the buyer...
I'm expecting their reply...
and guess what????????
THEY DELETED MY POST/COMMENT today!!!
this is totally unacceptable behavior!

Lelong! if you continue doing this....NO one will prefer to buy things from your website anymore!!
Even their highly reputable store member (Eg. Qiling) can be a conman!
Which is the reason why lelong silently cancelling the BPP.


___________________________________________________________________________________________
Reply from lelong.my:

"please be informed there is no deletion activity in Lelong Facebook by Admin today. Admin will always try to respond and be as negotiable as can, at the best time effort. Admin will only Hide comments/posting if the comments sounds doesn't related to the posting. Or in some serious cases where the comments/posting are such spamming our wall, then Admin will Block the User.

Regarding the BPP, please be updated BPP is not been cancelled but it just been in the midst of revising of the program and for your information, all Sellers that have BPP also should been received twice emails as notifications from Us. Any misconducting during this period is totally regret.

Hope you could understand. Thanks for your continuous supports."


This post has been edited by sjz: Apr 26 2012, 08:32 PM

dis will definitely damage lelong's credibility... or not...

people will just use mudah anyways..

exactly...
it's lelong their rights to cancel this buyer protection program..after major compensation to buyers due to a verified store member with numerous good ratings turned to be a conman...
but please at least post an announcement, they afraid buyers know they are cancelling this BPP..

and the way they handle buyer's complain ie. deleting facebook post/comment is just awful!

---

Added on April 26, 2012, 8:32 pmReply from lelong.my:

"please be informed there is no deletion activity in Lelong Facebook by Admin today. Admin will always try to respond and be as negotiable as can, at the best time effort. Admin will only Hide comments/posting if the comments sounds doesn't related to the posting. Or in some serious cases where the comments/posting are such spamming our wall, then Admin will Block the User.

Regarding the BPP, please be updated BPP is not been cancelled but it just been in the midst of revising of the program and for your information, all Sellers that have BPP also should been received twice emails as notifications from Us. Any misconducting during this period is totally regret.

Hope you could understand. Thanks for your continuous supports."

This post has been edited by sjz: Apr 26 2012, 08:32 PM

fake!!

Wait i dont understand.....

Isnt BPP is buyers paid to Lelong 1st as safekeeping, then once seller sent item and received by buyer only then the money will be paid to seller?

I dont understand what really happened.. Lelong paid the seller without buyer getting anything?

that safetrade not bpp

eBay all the way. Lelong and Mudah useless!

Lelong rejected my claim although my docs complete with a bit issue on procedure. They just ignore me when i send email to them, only replied after few e-mail sending out with shit answer. So i decided don't do any deal with lelong anymore. Better go to groupon or dealmate.........

i don't understand why people still goes to lelong. nowadays lelong is more like money-orientated company. just look at the main page. it's full of rubbish ads and they main core of business now is to sell the banner.

not just that, the managing director Wei Kwok Seing once told my boss "i can suspend anyone's account whenever i like. i don't have to explain to anyone cause i am the boss" true story coz my boss lelong account was suspended without any notice and explanation. when he called up, that's the reply he got from Wei Kwok Seing, the ass-hole from lelong.

Oh i thought its same lolz..

So how does BPP works?

BPP is like a protection offer by lelong to the buyer...
means there is a list of BPP certified seller....which must be reputable store member...
and if anything goes wrong and the seller turned out to be conman, lelong will compensate your lost...
provided that you can product the proof of purchase.

Lolz got such thing?? And how much to pay for this program?

for seller idk for buyer no need but quite hard to get since need to lodge report to police ++ wait around 2 month to get money back.........

Lelong will have back the BPP but in different way. Remember, they have just launch new payment system like paypal. Which all transaction more safer

yupe, the netpay. sth like paypal.

WTF? Hiding and deletion, i thought they are the same? or maybe Lelong will unhide those posts one day when the posts are unable to be found anymore?
finally, lelong can't even compensate the lose of victims, it's their fault for not monitoring their sellers closely!
anyway, WELL DONE LELONG, YOU PROVE YOURSELF TO BE A HEAVEN FOR CONMEN!

This post has been edited by iostream: May 1 2012, 09:44 PM

Lelong.my = full of conmen

Bro, remember, last case, Lelong at least compensate their buyer that got conned. At least Lelong give what their promise. I believe others like Mudah will simply wash hands oni. I was kena before from Mudah, the seller runaway I report to who? Mudah don't care, they don't have BPP or something.

As I was attended their free training class before from Lelong. Yes I was meet them face to face and they mention to me they have no insurance panel to back them up. All the money compensation is from their pocket. They said the all new BPP will launch back within this month, they trying to find way protect buyer n seller with their new payment gateway (Netpay as billytattertons said)

Something like paypal like what ebay did, at least more safer between both side.

kesian my bro who kena con by Qiling . dint follow up this case because to upset ...

he get nothing back...

I just dont undertand how can con man so dare register a company under thier own name go do con joB.
Malaysian police really that useless !!??@@@
if ask me use my bank accout con ppl i also scare .

This post has been edited by nagflar: May 2 2012, 11:14 AM

mayb it's stolen ic or ic belongs to ppl who died...
or even paying some person comisison for using their bank account...and claimed to the 'victim' they are doing legitimate business

ic . with record already rm2xx k

i guess have ton of case without record . the amount they con is sky high.

maybe double or triple the recorded amount . sigh,,..

Why you guys didn't report to lelong as they promise will compensate up to rm1K? Since report also is free, just drop them email I believe?

guess what bro alot people send claim for it only 20~30% get that money back...

ya, lelong did compensate the victims but not everyone, and not for full amount.
i feel sad about your mudah case, but for this BPP, lelong set the terms themselves, set the schedule themselves, but they cant even follow them strictly! not to mention, their response was way too slumber!
they have something call safe trade, but they do not impose that for every transaction, i wonder why?
about the insurance, if they dun have an insurance, why not they buy one?

i think those victims who did file a BPP claim before can tell you how frustrated they (including me) are! they only will reply your email if they feel like they want to. they din take initiative to reply your email if there is any development! they are a lot of terms for that RM1k of compensation, for example, maximum 3 claims per buyer per non-related seller, next per transaction, you only can claim 1 item.
just think about it, the BPP is so unfriendly, but they market it to make it looks like the buyers are protected.
now they wana revise it, i dun think it will be any better.

This post has been edited by iostream: May 2 2012, 10:26 PM

I wonder why Lelong wants to do such losing business?
Without any payment from either buyer/seller it would be suicide when con case happens.

I thought the safe trade would be the best option?

find a panel insurance that accepts insurance fees for every transaction from the buyer for every trade and handle claims.
or else they can set up a compensation fund for fraud case victim and for every transaction a small amount is being charged for that fund (eg. 1% per transaction).
buyer will gladly pay the small sum for peace of mind.

I never aware KSWEI can talk like that. He is no longer having full authorised on his company when he has some partners inside.

About Safetrade, this is the best option. So far all the fraud attempts never happened except fishy buyers doing trick which usually don't work.

BPP program relaunched back.

Lelong.my

Please be updated, Lelong never cancel BPP program without notice.
For your information, We're in the midst of revising the program. Sure an announcement will be made once Lelong made any changes.

Plus, We do sent emails (twice) to all Sellers before the BPP badge been removed from the store page.

Thus, hope it's clear enough.

Thanks for your concern.

Regards,
FB Admin.

This post has been edited by jarod89: May 3 2012, 04:11 PM

oo? i dun think i've seen any announcement regarding the revision of BPP.

me too

HEY LISTEN , anyone of u knw lelong have this seller named "Fantasy TECH" , plz beware that might be 2nd fcking qiling conman here...he doing same thg as qiling do last time, he offer many gadgets open for auction. . name also almost same ,so weird....those anyone knw about that? or any info about that seller? reply to me asap if anyone knw about that
tq

Yeah watch out, I just bought a pair of FAKE sennheisers from this b!tch. The auction advertised it as real, with the original pix and all but item is clearly different from the pix.

Between lelong and mudah.. Mudah is full of cheater compare to lelong.. Mudah has no protection and i have been cheated by seller from mudah a years ago.