I was at a food court in kch b4 dota match, and a Streamyx Salesman approached my gang. And since he said he'l try to explain wadever technical parts and streamyx connection issues, so we shot some simple questions to him.

My friend has upgraded his 512 package to 1MB package, and the bills are showing a 1MB package. a upgrade notice receipt has also been given to my friend a few weeks ago. but then, its still the same 512 line. so we ask the salesman, and he said that the technicians around kch is very limited, and its norm for us to be capped wrongly. reasons is that changing line speed needs technical factors and software factors. the technical factor is already very troublesome, as technicians usually need to file a report when changing our cap. and the software for the TMPoint HQ is very messy, and always down [*like TM's system always down], so its very troublesome. Its impossible for us to complain to customer service through fone calls, so its best to shot it up to the upper managers of the state branch.