same problem here as well...but i upgraded my package at tmpoint KLJ~ then after 1 month they still not upgraded me..so i went to complaint again at tmpoint...immediately after 1-2 hrs my line being upgrade from 512 to 1m but my download still ard 55kbps only..before upgrade is ard 47kbps......erm

the gal say will ask the tmnut tech guy to upgrade my line on this monday...but....could it be the tmpoint there upgraded my line but the dslam there not yet cap?...

actually i asked tmpoint staff ab the question on if they can retify the problem so that i can apply my upgrade thru online but she say..it's hard...so she ask me to apply that time at tmpoint...so..the only way u can do..is to go over tmpoint...