Few questions here for new Streamyx account:

1) Can't access Internet since the beginning from my place. The Modem's ADSL indicator is on but Internet connection indicator is off. Both the new account and modem (with router built-in) were tested at different location - they WORK! So I guess should be the line activation issue. What could be the other possiblities? Anyone having similar experience before? My home has a central splitter with two wall phone jacks (for same phone line), will this setup cause broadband failure?

2) How long it typically take to get your reported issue processed by TMNet? I've called them for 3 times over past week but they keep ask me to wait and tell me my issue will be processed by their line activation department... (i guess their line activation department need to hire more people ) Should I call them more frequently in order to make their processing faster (say... once per day?)? coz I really need the access for some urgent stuff, which has been delayed for two weeks...


Thanks for comments :-)