QUOTE(sbsoo111 @ Jul 19 2012, 10:58 AM)
Sent my car to bangi toyota service today, while on the road i just realise i did not have the address... i called toyota 7x24 assist to ask for the address, and the officer told me wait... i wait for almost 3 minutes, and the fellow tell me it is in seksyen 7 bangi, but when i look at the GPS, it is in seksyen 10. i choose to trust my GPS and wala... it is in seksyen 10. while arrived, i ask the staff there, they said seksyen 7 is the sales office... (wtf...7x24 assist dont know where the service center?!)
1st service i been politely explain about the part to exchange, motor oil, gasket rubber, oil filter.. i ask them dont put the winshield fluid, they said ok. I have been routed to the customer waiting room to have a cup of free teh tarik and nasi lemak. while my car jack up, i request them to let me see my car ekzos got rusty or not... they said for safety reason, by right im not allow to do so, but the manager accompany me to look on my car. luckily, i dont see any rust, but the manager told me the ekzos rust is very normal, because that part is built by plain steel, even camry also will get rust as well. he also said the ekzos bring alot of hits, and even it been with the antirust cemical, after it in hot and cold enviroment, it will get rust one day.
becoz this is the first service, i got a free car wash. the service + car wash took me 1.5 hours. when i collect my car, the bill is RM107.50. I asked them why the motor oil is charge 4 little, they said they only have a bottle one, so the charge is based per bottle.... (i saw from this forum that the PJ one count by litle.) after the payment, i go collect my car, i found out the car bumper is not clean, still got alot of dirty water there.. the staff there told me.. "mungkin ada lori lalu tadi", im thinking.. wtf... yr service center where got lorry?! fine... that is free one, i dont want to argue much... I checked the motor oil bottle, inside is empty one...i quickly walkover to ask the staff, the staff told me all "sudah masuk 4 litle.." my previous car only used 3.2 little.. this prius c need 4 litle? the manager come over and said will show me a serive booklet and it do show 4.2little is require. im not very sure the car really need 4 little of motor oil.. according to this forum, pj branch only consumed 3.7 little (with gasket exchange). May you comments?
btw, the manager is very helpful and professional on handling the customer.
my first service done at UMW PJ Sec 19, the engine oil change charged 37 liter not by 1 bottle, total bill RM 104.XX 1st service i been politely explain about the part to exchange, motor oil, gasket rubber, oil filter.. i ask them dont put the winshield fluid, they said ok. I have been routed to the customer waiting room to have a cup of free teh tarik and nasi lemak. while my car jack up, i request them to let me see my car ekzos got rusty or not... they said for safety reason, by right im not allow to do so, but the manager accompany me to look on my car. luckily, i dont see any rust, but the manager told me the ekzos rust is very normal, because that part is built by plain steel, even camry also will get rust as well. he also said the ekzos bring alot of hits, and even it been with the antirust cemical, after it in hot and cold enviroment, it will get rust one day.
becoz this is the first service, i got a free car wash. the service + car wash took me 1.5 hours. when i collect my car, the bill is RM107.50. I asked them why the motor oil is charge 4 little, they said they only have a bottle one, so the charge is based per bottle.... (i saw from this forum that the PJ one count by litle.) after the payment, i go collect my car, i found out the car bumper is not clean, still got alot of dirty water there.. the staff there told me.. "mungkin ada lori lalu tadi", im thinking.. wtf... yr service center where got lorry?! fine... that is free one, i dont want to argue much... I checked the motor oil bottle, inside is empty one...i quickly walkover to ask the staff, the staff told me all "sudah masuk 4 litle.." my previous car only used 3.2 little.. this prius c need 4 litle? the manager come over and said will show me a serive booklet and it do show 4.2little is require. im not very sure the car really need 4 little of motor oil.. according to this forum, pj branch only consumed 3.7 little (with gasket exchange). May you comments?
btw, the manager is very helpful and professional on handling the customer.