I'm having terrible network issue since May, I had made complaints by calling 016-2211800. But the only solution is WAIT as Digi having upgrade. I understand upgrade is important to improve service, but it takes too long and Digi can't provide me an exact date when it going to resolve. First time I call, Digi said mid of May will be Ok, but until end of May I call, Digi say again mid of June. Today 14/06/2012 I call again, 2nd level Customer Service said end of July, and nothing I can do. At the same time, Digi still charge me for it, and I didnt pay, Digi send SMS to me EVERYDAY.
My call is terrible unclear, but people can hear me clearly..SMS delivery delay or double send/receive..
A simple call/SMS also so bad..not to mentioned about the internet..
Digi Network Coverage in Klang Valley, Poor
Jun 14 2012, 11:36 PM
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