lhongwuh had done it professionally to deal this matter with offering ts to make other item purchases,but TS doesnt want to accept the offer.
TS are buying a phone.not car.u cannot apply car sales rules on this about the refundable deposit.then why dont the deposit for buy a house,deposit to buy a gold necklace which is forfeited if the buyer cancel the deal.each item have their purchasing procedure.unfortunately the car rules cannot apply on this,as the item is a gadget.not vehicle.
Customers Always Right(Hak Pengguna) is to protect buyer from get cheated or conned.not for suka-suka cancel order.from what i c,is the seller get unwanted deal process by the childishly buyer.

Just a dime from me.peace guys....