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TSjovenne
post Oct 4 2013, 07:19 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(victorkdk @ Oct 4 2013, 09:39 AM)
Superb service by Jovenne.. applied yesterday noon, this morning TM technician ady called to set appointment for installation. Highly recommended!  rclxms.gif
*
Thank you for your valued feedback! tongue.gif
TSjovenne
post Oct 4 2013, 11:20 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(SerraQuaL @ Oct 4 2013, 10:51 PM)
Hi, do you extend your service to Penang as well? I wanted to upgrade my 1.0MB streamyx to 4.0MB package, but when I was told my area does not have 4.0mb supported yet. But yet, when I asked another friend who stays 5mins away from me has it.

can you check for me? i'll PM u
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PMed smile.gif
TSjovenne
post Oct 9 2013, 07:39 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(hafiz_control @ Oct 9 2013, 07:31 PM)
hi, just submitted the e-form ya.

Thanks!
*
Hi,
I have successfully registered for you tongue.gif
Cheers.
TSjovenne
post Oct 15 2013, 05:41 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(mohdfauziahmad @ Oct 15 2013, 04:23 PM)
Hi. Want to know the availability of streamyx at bandar baru kangkar pulai,johor bahru area. (Aprtment/flat). I want to subscribe the cheapest package (68/mth).
*
Hi,

Good day.
Please PM me your full address to check the availability.
The cheapest package for Bb deal is RM60/month - 384kbps.


TSjovenne
post Oct 19 2013, 03:37 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(winloh18 @ Oct 19 2013, 12:41 AM)
For someone like me who is VERY particular about service, this girl sets the bar real high for service excellence. Highly recommended.  thumbup.gif  rclxms.gif

Yeah, I set up an account just for this. If that isn't convincing enough, I don't know what is  brows.gif
*
Thank you so much for your support and valued feedback rclxms.gif

TSjovenne
post Oct 21 2013, 12:29 AM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(ramboo @ Oct 20 2013, 08:10 PM)
hi,

Hi sis, saiful from pahang, wanna give fedback , 5 star service, friendly and very good job done as promise  thumbup.gif  thumbup.gif  icon_rolleyes.gif tq
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Arigato Saiful notworthy.gif Thank you for your support and great feedback brows.gif

TSjovenne
post Oct 22 2013, 01:36 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(Taufikproperty @ Oct 22 2013, 12:53 PM)
hi there.. wanna ask if my area @ desa tasik sg besi kl already have unifi..and i live in apt 5th floor, any different in speed let say i apply for VIP10
*
Hi,

There's no different in speed. No matter how high u r staying, there speed will still the same smile.gif

TSjovenne
post Oct 23 2013, 02:51 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(XerosXIII @ Oct 22 2013, 08:29 PM)
If anyone out there want to have a painless time on upgrading their TM products, Jovenne is the one you want to call!

Never before in Malaysia I have experience such diligences and efficiency from a service agent. Every question never go unanswered, fast reply (on whatsapp), and had to tell her to drive safe after she said she driving home asap to confirm my email lol

6 out of 5 Stars  smile.gif 

Summary on the installation

About 17 Sept I first contacted for Streamyx -> Unifi upgrade, the process pretty straight forward: ask a lot of noobies question, filling up a form online, get an email and forward it back to the Jovenne personally for confirmation.

As my area port are insufficient, I have to wait about a few weeks for TM company to sent an email with appointment of the installation team. In the mean time, I was constantly get posted on the status of port availability ;P

Installation took about 2 hours in a light rain, distributor point are directed at my pc room's window, so no hassle in that :B

Streamyx discontinued and currently enjoy highspeed internet without choking myself on the youtube streaming (lol)

*
Thanks bro. Million thanks to your long "essay" review. notworthy.gif
TSjovenne
post Nov 1 2013, 09:32 AM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(delp10 @ Oct 31 2013, 02:32 PM)
Gotta admired the lady ! Prompt service ! E form submitted last nite within half an hour she set up an installation date according  to my preferred date. 
It beat the online signup hands down. Crap service fr TM Online !
Every question is  promptly answered !
Gd service & my sincere thanks to Miss Jovenne
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Thank you for your great review rclxms.gif

TSjovenne
post Nov 4 2013, 07:56 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(8823 @ Nov 4 2013, 07:42 PM)
I'm currently using 1Mbps grad pack(with the HP netbook) or something even older which is now Rm68/month. Which is few years already

Can I upgrade the plan now to 4Mbps which is RM88/month?
*
So sorry, for that you will need to proceed at TM point because the unipack is no longer available through call and reseller. Current gradpack is RM130/month smile.gif
TSjovenne
post Nov 4 2013, 11:32 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(antderu @ Nov 3 2013, 05:43 PM)
Hello!

UNIFI registration and installation time has never been easier before!
From the help of Jovenne, from registration to installation (preferred date) is just less than a WEEK!

One word to describe Jovenne's service -- impressive!  thumbup.gif  rclxms.gif

Andrew
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Arigato for your great review! notworthy.gif
TSjovenne
post Nov 11 2013, 02:51 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(266K @ Nov 11 2013, 02:24 PM)
Jovenne, want to upgrade my streamyx fr 1M to 4M. PM u my addr. let me know what else needed. thx
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Hi,

Ok, will PM you the details smile.gif
Thank you.
TSjovenne
post Nov 13 2013, 08:06 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(266K @ Nov 12 2013, 05:32 PM)
submitted upgrade request yesterday, today sudah dapat.    thumbup.gif  thumbup.gif  thumbup.gif

thanks.  rclxms.gif
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QUOTE(AgnesB @ Nov 12 2013, 05:48 PM)
high recommended,very efficient and patient service provider
even deal with low net worth client(384kbps RM60 package user)
my form submitted on monday,on the day itself i received call from tm for installation arrangement,and on second day the installation is done within 30 minute, and at lower bound of charge RM30.
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QUOTE(dang! @ Nov 12 2013, 08:01 PM)
hi jovenne, just wanted to let you know that my streamyx has been upgraded. and it hasn't even been 24 hours since i submitted my form. thank you for the superb service. would definitely recommend you to my friends and family smile.gif
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Thanks all for the valued feedback notworthy.gif
TSjovenne
post Nov 15 2013, 06:29 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(hairy9802 @ Nov 15 2013, 06:24 PM)
hi..i would like to upgrade my streamx to unifi but i doesnt remember my streamx id..any help??
*
Hi,

Yes, I can help. Please PM me your IC number, TQ smile.gif
TSjovenne
post Nov 15 2013, 10:22 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(Chalcedony @ Nov 15 2013, 10:16 PM)
Is there any promo for existing Unifi customer if I'd like to upgrade my 5Mbps line to 10Mbps? Thanks!
*
Hi, for existing unifi customer, you might need to call unifi CS in order to enjoy the Hypp-Normous deal smile.gif
TSjovenne
post Nov 20 2013, 01:53 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(MonfereBlogspot @ Nov 20 2013, 01:43 PM)
Is there any promotion if I want to take VIP10 without HyppTV?
*
Sorry, there's no other promo now.
The current promo is u'll get HyPPTV for free when you subscribed VIP 10.
Since its free, just take it LOL tongue.gif
TSjovenne
post Nov 20 2013, 03:32 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(d3sign3r @ Nov 20 2013, 01:59 PM)
Hi Jovenne,

what are the terms & conditions for the Hypnormous deal? the deal price is for only a month/year/forever?

Example, I'm on Vip5, upgrade to Vip10 with Vip5 price of 149.
Does the rm149 lasts for a year?

Thanks!
*
Hi,

The Hypp-normous deal is RM 149 + 50 (sport or mega pack) = RM 199 you'll get 10Mbps & sport or mega pack.
The minimum subscription per month is RM 199. The deal price is effective until you terminate your unifi.


Regards,
Jovenne
TSjovenne
post Nov 20 2013, 10:29 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(shaynewai @ Nov 20 2013, 10:19 PM)
Hi, I'm currently a streamyx user. I would like to subscribe online since it waive the first month payment. However, I failed to submit my application as I stuck on 'Make Appointment' that pages. Anyway you can help me?  rclxub.gif
*
Hi,

Yes, I can help you to upgrade your streamyx to unifi smile.gif
Please fill in my e-form to proceed your order.
TSjovenne
post Nov 21 2013, 07:19 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(MonfereBlogspot @ Nov 21 2013, 06:49 PM)
lol that means after the contract term I can terminate the Hypp TV and get VIP10 at RM149? tongue.gif
*
shakehead.gif shakehead.gif Not like that. LOL.
Once you modified the bundle, for eg, terminate HyppTV, your package will changed back to VIP 5.
Because 10Mbps is complementary when you subscribe to HyppTV pack biggrin.gif
TSjovenne
post Nov 22 2013, 09:35 PM

Getting Started
**
Junior Member
117 posts

Joined: Nov 2004


QUOTE(Curiga @ Nov 22 2013, 09:19 PM)
Can quote me total cost for installation (new house) for streamyx 1 mbps blockbuster package? Including technician labour fee
*
Hi,

The total cost is as following:

First month usage (assume 30 days) 110
One month advance payment 110
Phone line deposit 75
Stamp duty 10
Total first bill : RM305

Pemasangan fee aka wiring charge for phone line RM 30(existing) - 50 (new)

That's all for the charges for new applicant:)

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