Jun 12 2012, 12:53 PM
QUOTE(toh2020 @ Jun 12 2012, 11:24 AM)
the speedme promo will entitle you to pay old price for 1st 3mths. the new package price will take effect after 3mths. hence your service contract will be extended from 1st day you activate the service upgrade.
unifi 5Mbps cannot reach 5Mbps. most of time is 4.7Mbps average. depending on location.
if you want to hv efficient upgrade. call the unifi hotline. they do it immediately after verification with your personal details. once they upgrade your package. they ask you switch off all devices first. once you switch on everything the new speed take effect.
do u need to inform them you want the promo ?unifi 5Mbps cannot reach 5Mbps. most of time is 4.7Mbps average. depending on location.
if you want to hv efficient upgrade. call the unifi hotline. they do it immediately after verification with your personal details. once they upgrade your package. they ask you switch off all devices first. once you switch on everything the new speed take effect.
my problem is this.
I applied within the promo period but was not aware of it and agent who sign me up did not tell me about it.
when i found out about the promo, i went to tmpoint to inquire but was told to wait until my first bill
now that i have my bill and amount is not the old rate, i called customer service( CS)
CS told me since i did not say i wanted the promo, i'm not entitle for it. Told her agent did not inform me and it's unfair to penalise me for it. CS told me that sound something like "too bad"
I feel I should automatically be eligible since i meet the following criteria
- applied with the promo period
- existing streamyx user now unifi, OBVIOUSLY an upgrade
- name and address of streamyx and unfi is the same
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