1) i upgraded to Unifi VIP20 2 months ago and teminated my Streamyx 1MB package. However, i maintained my fixed line which came together with my Streamyx package.

2) when the Unifi technicians came to set up my line 2 months ago, they managed to activate my Unifi as well as maintained my connection to my fix line. Since i'm staying in a high rise, most ppl here would say that it is not possible. However, they managed to make it work for me. so i had 2 phone lines at the time of installation - one from Unifi and one from my previous fixed line....all working together fine.

3) however, 3 weeks ago, my fixed line stop giving me dial tone. my unifi number is still working fine. so i called TM and they send technician to come take a look. the guy came....and told me that it is not possible to reconnect as the port is already taken by Unifi. he ask me to call Unifi come "kow tim" the problem.

4) i called Unifi this week and they also told me they same thing - my fixed line and Unifi cannot co-exist. i asked them why 2 months ago it was possible, and they gave me some crap excuse saying that Unifi line not fully migrated yet, bla bla bla....