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Unifi Official TM UniFi High Speed Broadband Thread V15, Free Installation / Super Speed ME promo

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FallenOut
post May 26 2012, 02:02 AM

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rant also no use
waste my time to complain
my downloads is slow like snail
when complain
the other guy on the end said its not their problem

iptv is down
i even subscribe to their rm30 package
come on
a 275mb files takes more than 3 hours n countin
there is definitely a problem here

vip20 user
bt feels like a fool

when i call to complain
of course there is a problem
or im tat farkin free to call

unifi
screamyx
same customer service personnel
from their ways of talkin n handlin customers
FallenOut
post May 26 2012, 06:22 PM

#eieiru
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QUOTE(djhenry91 @ May 26 2012, 04:46 PM)
i dunno why tis question ask so many time wan..
belum ada quota
*
the reason many are askin
cause many are facin slow connection
so all thought got quota
FallenOut
post May 27 2012, 01:14 PM

#eieiru
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my newest speed
usin vip20

user posted image
FallenOut
post May 27 2012, 08:21 PM

#eieiru
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call unifail then listen to its not their problem reply
FallenOut
post May 28 2012, 08:37 PM

#eieiru
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QUOTE(Raikkonen @ May 28 2012, 01:40 PM)
WTF!

Still not solve the slow and kept disconnecting peoblem.

Page kept failing to upload and need to refresh.

Should we call the customer service or these problems will return to normal soon?

*
no use
i just back from a call to unifail
at first they said send an email to them
with the screenshots of my slow speed
i complain said i will send using speedtest.net since i dun trust unifail own server
they said ok
i send
one day on i asked bout the status
no reply
call and they said
nvr received my email
then said usin speedtest.net dun count
ask me do a speedtest usin their farkup server
come out normal speed
said its ok
then i said its slow
say its my pc problem
my pc slow lolz
reply back
a quad core pc wit 8gb performance ram
u got to b kiddin me
then reply back say browser problem
wtf

seriously
my unifail is slow
bt iptv also down

complain
i will
till everyone remembers me
as i did to screamyx last time

ok
facebook is also slow
loadin pictures is killin me

This post has been edited by FallenOut: May 28 2012, 08:49 PM
FallenOut
post May 29 2012, 01:37 AM

#eieiru
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Senior Member
6,077 posts

Joined: Mar 2010
From: Anywhere But Here



QUOTE(xXAaronXx @ May 28 2012, 10:25 PM)
I also got this problem. Changed BTU also same. I always get connection time out and sumtimes i play on9 game also got spike lag. I wanna complain again but I don't have much of a prove to show this problem.
*
hard to get proof
they told me last week
they will honor tests done on speedtest.net
today say they wont honor it

only ask me to do the speedtest on their own server
which is located in malaysia
claimin speedtest.net usin some sort of transfer rate which does not reflect what unifail can do
the only problem wit their speedtest is its not located overseas
so anythin out of malaysia is history

so i will giv them a call every nite when im free
such as them givin me a call at 9.30am on sunday
when im sleepin
to ask me to send them the speedtest
which they later wont honor
wtf
sunday call so early
every other day i ask them for results
no reply
FallenOut
post May 29 2012, 08:16 PM

#eieiru
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QUOTE(guardioo @ May 29 2012, 05:36 PM)
First of all,

You do wrong thing when complaint.
How you explain you say slow and they say normal?
If im not wrong they manage to access your router and test connection back to their server.

To troubleshoot, you need to do follow step to screw them

1. Done speedtest on their server, screenshot it and take video show them its slow on your own pc.
2. Do another speedtest on another PC, screenshot and take video and show them.

When both PC still slow, borrow iphone connect to your wifi make a speed test and prove to them via screenshot..

And tell them i had format my PC, install fresh OS but problem persist, after all been done, they sent a technician, found the problem, deduct one month of Unifi bill biggrin.gif
*
testin the speed at their server
confirm fast
bt how about connections to outside of malaysia
that is the problem there
everythin i wan is outside of malaysia
FallenOut
post May 30 2012, 09:36 PM

#eieiru
*******
Senior Member
6,077 posts

Joined: Mar 2010
From: Anywhere But Here



QUOTE(brendanc @ May 30 2012, 05:24 PM)
Hi,

I'm currently subscribed to UniFi5 using equipments supplied by TM. The problem I'm experiencing now is slow browsing speed (feels the same as my previous Steamyx 1Mb line) although SpeedTest tells me my connection is constantly achieving 4.5 to 4.8Mbps.
*
a warm welcome to the club

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