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Unifi Official TM UniFi High Speed Broadband Thread V15, Free Installation / Super Speed ME promo

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Drnurulsyakirin
post Apr 9 2012, 12:00 PM

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QUOTE(unknown_2 @ Mar 30 2012, 11:35 AM)
the issue bothers me the most is it will stop loading & hang half way.

i'll hav no choice but to restart the video, & skip to the part i wan.
which is also pinful process coz the GUI & response is just so outdated & laggy.
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I have this issue as well. The youtube video on interactive channel will freeze after 30-40 minutes ++. No issue on video less than 30 minutes. Even after restarting the video and skip to the part that frooze, it still can not load ( keep buffering). Is this some sort like capping issues ( since it happen to video more thant 30 mins length)? Contacted the unifi service centre,although they admit that youtube service is at trial stage they still filed my report but till now, still the same. Apparently they are more interested on closing the complain. For instance, after 3x fail to contact me over the phone within 2 hrs, they close the complain. Need to complain again, then they call me when I was not home and they close the complain again after I said I was not able to verify whether the problem still persist or not after they some config setting and today I have to lodge a new complain again and they promised will send technician to the site. I am on VIP 5 and today is my 22nd day of subscription tongue.gif
Drnurulsyakirin
post Apr 9 2012, 04:49 PM

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QUOTE(jolmy @ Apr 9 2012, 01:50 PM)
sounds like these guys closing the complaint so that they can meet their KPI!!!
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Exactly! With one issue I have 3 reference no. now which I think all 3 are closed just on paper.. rclxms.gif


Added on April 9, 2012, 4:58 pm
QUOTE(unknown_2 @ Apr 9 2012, 12:02 PM)
u just hav to get use to it.
ntgh is gonna change until TM update the iptv s/w.
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In that case, they shouldn't file my complain la.. after the third complain, they did something to the network and the youtube interactive channel totally not accessible even after rebooting a few times.. dduhhh vmad.gif

This post has been edited by Drnurulsyakirin: Apr 9 2012, 04:58 PM

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