Hey people... Been lurking around this thread for the longest time but finally got my unifi installed a couple of weeks back (Rattan - would have gone through you but you don't cover Johor

).
Most of the speedtests look good for my package (VIP5 only). But my question was with Hypptv.
I've noticed that intermitently, whilst watching, I'll get the "Satellite Icon of Death", ie, the satellite with the 'x' mark. The problem will persist for maybe a few minutes, and then (sometimes) after changing channels or waiting a while, will come back. Doesn't affect all channels at the same time either.
Typical example would be the mediawall on Channel 100. I'll get the first page with nothing, but if i page down to the 2nd page, it'll be fine. Sometimes the media wall will be fine, but when I select the specific channel, the satellite icon will appear.
I'm wondering whether it's a the (IPTV) STB or a problem upstream. Unifi call centre just goes thru the usual motions, and says that they might have to send a technician but bc the problem is intermittent, I don't think they'll find anything on their visit.
Just wondering whether anyone else has faced this type of issue? Must be noted during the 'downtime', both VOIP and internet lines remain rock-solid (ie fine).
Thanks all!
im from jb, but didnt get this issue, do highlight/call to unifi and they'll get back to your issue very fast