Hey guys, sorry for interruption, new users here and wanna ask question about modem

May I know what modem model do they give for recent subscribers?
The subcontractor gave me Alcatel Lucent code:i-240g-p, which I only found out recently that it was quite an old model :S

I've faced quite a hiccup on my connection especially playing ps3 games, and even some times, loading webpages also slow like snail..
is it related with the modem?

For your info, the modem spoiled once and show red light on "optical" indicator, and so we ask the contractor to fix it.
They wanna change the modem for us at 1st, but i'm not sure why they didn't do that eventually, and they tell us, if next time we call them again, they will charge us money
(I was like wtf? the line isn't smooth until now ever since the 1st day, shouldn't you guys need to bear with that?)

So any advice please?
What I wish to know are:
1) Is my modem model an old one AKA i kena conned
2) Do I really have to pay them since.. it's like their fault :S

Thank you in advance!

Will do bro, but I'm afraid they will give typical answer and push me back to the contractor again hahaha

Owh man, I like this brilliant idea
But wouldn't the secret bocor when they come to my house? XD
oh well.. to achieve something, one must do anything to get it done

hahaha cuz I berlagak pandai ma
last time when I'm still with streamyx, the TM staff ask me to call contractor to fix, so I thought it'll be the same this time
not to mention TM staff kinda inefficient Orz

May I know if we have the rights to ask TM to change the modem model?
Currently I'm having Alcatel Lucent (which kinda old model I think), it tends to heat up easily, and has been dropping lines quite often; and so far, I've already encountered 4 times of red light on optical indicator in just 2 weeks time.

And right now, I can't receive any call-in at all, either the modem is seriously Eff-ed up or there's an unkown issue on the optical cable, so troublesome

Did anyone experienced this previously? Please advice, thank you in advance

This post has been edited by AlOnE89: May 21 2012, 05:49 PM