I was just at the Petsmore Taipan shop at around 7pm to 7.30pm on Sunday, 03 JULY 2016.
I have a serious complaint...
Maybe the staff are new, AND have not gotten sufficient training... and the staff probably haven't gotten the hang of their job yet... But I was upset about 2 things.

Firstly, I could not find the prices to the cat food as ALL the various cat food types I saw were different from the labels below it. I told the cashier and she just giggled. When i told her, "no seriously, it was really difficult to find what i wanted", she turned serious as if unhappy with my comment.

Secondly, and the MOST UNACCEPTABLE thing is, when I was about to leave and saw their young puppies for sale... I went to see them just to say hello, as I hate seeing animals in captivity, and I was "shocked" to see that at least 3 of them had no water. It was just beside the cashier, and the young son of another customer was loudly telling his father that the animals had no water as well.

Since I was already beside the cashier, I just informed the same lady who had attended to me earlier that three puppies have run out of water. First she said "What?" as she didn't hear clearly what I said. I repeated iwhat I said... She did not so much as acknowledge what I said, and I didn't even say a straight-fthanks for informing or anything, but she obviously understood, as she told her other male colleague to replenish the water.

I sent them an email through their website asking the above and I told them when I pay a visit again and chance to see thr same thing, I would definitely take photos and email it to them, and I told them that I am not going to hide the fact that I am really angry with what I saw!!!


I will soon visit the store again... If I do see the same thing again, I just might go to the SCPA or even make a police report as the police station is exactly behind them in Taipan. I also saw on their website that their Taipan store just opened their doors a month ago. So I will cut them some slack, and check again before deciding whether or not I should take action.