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 Maybankard 2 Gold And Platinum Cards V4, Amex with Visa or MasterCard

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Human Nature
post May 7 2012, 06:37 PM

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QUOTE(WaCKy-Angel @ May 7 2012, 05:29 PM)
Nope..
I requested for upgrade (during pcfair, MBB staff not agent) and yes ofcourse get a new card with different number...
And i do get charged GST..... However after ding dong ding dong emailing to Maybank (cc to BNM), explaining i specifically requested for upgrade from Classic -> Gold card so considering that i requested for GST waiver and they allowed it..

Not long after that Maybank only launched the MBB 2 Card so i applied again, did the same email but this time dont allow anymore..

Well maybe i was lucky got away for 1st time, or maybe they dont allow for MBB 2 Card.

Btw bear in mind, i was holding Visa and Amex Classic -> Visa and Gold -> MBB 2 Card...
So i actually got waived RM100 smile.gif
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That is nice. I dont think Maybank will allow anymore and I also dont wan to headache asking for waiver as I am certain it will not be given. So I requested for upgrade only when my GST is coming. I did not wait to test whether the old card will be charged or not so I terminated it. My bet is, the old card will still be charged because it can still be used.


Added on May 7, 2012, 6:38 pmI have to add, I did test whether I can get more than RM50 rebate since I was holding two AMEX 2 cards, but dissappointingly tarak tongue.gif

This post has been edited by Human Nature: May 7 2012, 06:38 PM
eddievh
post May 7 2012, 06:57 PM

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My Amex2 gold card already slightly broken but chip still can use,if i call up for replacement card will i get charge? Any other way to get new card without getting charge?
whyee
post May 7 2012, 07:10 PM

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wont get charged.
my amex had the magnetic strip scratched. not intentionally of course.
printed three slips of failed transactions at the petrol kiosk and then reported at a ,aybank branch. replaced in a 3 days.
SUSDavid83
post May 7 2012, 07:23 PM

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Last time my MBB Visa Petronas was nearly split into two halves and requested for a replacement. It's FOC and it's not my fault. At Petronas self kiosk, the whole CC is reading inserted into the machine. It has tendency of being bent.
shawnk
post May 7 2012, 07:37 PM

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QUOTE(David83 @ May 7 2012, 07:23 PM)
Last time my MBB Visa Petronas was nearly split into two halves and requested for a replacement. It's FOC and it's not my fault. At Petronas self kiosk, the whole CC is reading inserted into the machine. It has tendency of being bent.
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That's one thing I don't understand. They'll never admit some of their ATM tends to break our ATM card and they (MBB) charge us for the replacement but not the CC.

EDIT: Sorry off topic

This post has been edited by shawnk: May 7 2012, 07:37 PM
TSGen-X
post May 7 2012, 08:15 PM

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QUOTE(eddievh @ May 7 2012, 06:57 PM)
My Amex2 gold card already slightly broken but chip still can use,if i call up for replacement card will i get charge? Any other way to get new card without getting charge?
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Not sure if MBB charge us for replacement card like Citibank BUT when I asked if they would charge me for a new MBB 2 AMEX with the word Platinum (early ones without the Plat word), they said no and really reissue to me FOC.

Just call CS and explain to them your card is "broken" and you worry the tear will worsen and I am sure you'll get a replacement card for free.
Felix123
post May 7 2012, 08:16 PM

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QUOTE(cute_boboi @ May 7 2012, 01:52 PM)
1) Always submit direct, either to:
(i) fax to credit card processing
(ii) goto bigger branch/HQ which has dedicated CC counters, not those multi-tasking ones. e.g. HQ menara MBB, KLCC, 1Utama CC Centre.

2) Your option is to call up and ask. Most likely they'll ask you resubmit / fax to the ones above.
It's quite hard. I tried transfer online and at ATM from my savings account in CC, both reject my transaction due to "over payment". Some say can do it over the counter, I did not try this.

What I did was, split payment over several days, of course I have to trust the seller.
1st swipe, wait few days to reflect in MBB, make payment.
2nd swipe, wait few days, ... repeat.
Final only collect the stuff.
Of course, it also depends on the shop if they can do that, as they may need to do closing every night and the numbers must tally with sales.
This is the error from MBB2u online:
Status: Unsuccessful. Account not authorised/Amount exceeded outstanding balance. Reject code: [0076]
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i juz called their CS last week sat, he told me my card approved and waiting to be mailed.
in addition, he verify my details when i am calling them....omg, how could they approved my application without verify my details 1st. doh.gif
i am speechless and stunned for few seconds when he was asking me these
beyond86
post May 7 2012, 08:30 PM

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QUOTE(eddievh @ May 7 2012, 07:57 PM)
My Amex2 gold card already slightly broken but chip still can use,if i call up for replacement card will i get charge? Any other way to get new card without getting charge?
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I request replacement card before MBB2 Amex, Just told them is broken, they won't charge you
eddievh
post May 7 2012, 10:27 PM

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Thanks everybody for replying,will call them up tomorrow. They should make it every year issue a new card if their card material is lousy or may be i too rough with the card. Ha ha
den
post May 7 2012, 10:32 PM

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QUOTE(eddievh @ May 7 2012, 10:27 PM)
Thanks everybody for replying,will call them up tomorrow. They should make it every year issue a new card if their card material is lousy or may be i too rough with the card. Ha ha
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i would have to agree that their card for me has the worst quality. I have HSBC cc which i have been using since about 2 years, still look very nice.

the maybankard especially near the corner there... the plastic layer tearing out.. =.=
Human Nature
post May 7 2012, 10:48 PM

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QUOTE(den @ May 7 2012, 10:32 PM)
i would have to agree that their card for me has the worst quality. I have HSBC cc which i have been using since about 2 years, still look very nice.

the maybankard especially near the corner there... the plastic layer tearing out.. =.=
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maybe because mbb2 card is used most often brows.gif
zenquix
post May 8 2012, 01:06 AM

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QUOTE(Felix123 @ May 7 2012, 08:16 PM)
i juz called their CS last week sat, he told me my card approved and waiting to be mailed.
in addition, he verify my details when i am calling them....omg, how could they approved my application without verify my details 1st.  doh.gif
i am speechless and stunned for few seconds when he was asking me these
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is it the security verification questions?
duckaton
post May 8 2012, 01:06 AM

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so happy,
i am using petronas gold card.
went to 1Utama to apply for the amex and visa patinum,
approved in less than 30 mins, same shared CL

got outstanding on my petronas gold card, they say must clear before they cancel it, so now i got 3 cards from mbb.
MilesAndMore
post May 8 2012, 02:12 AM

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QUOTE(WaCKy-Angel @ May 7 2012, 02:59 PM)
Last time all CC are used to Swipe....After EMV chip introduced now should be using slot in already, unless the terminal is not upgraded yet.
Actually, if you are paying with AMEX at Sime Darby Medical Centre (Subang Jaya Medical Centre), they will only swipe your card.


QUOTE(shawnk @ May 7 2012, 07:37 PM)
That's one thing I don't understand. They'll never admit some of their ATM tends to break our ATM card and they (MBB) charge us for the replacement but not the CC.

EDIT: Sorry off topic
ATM or debit card do not bring much profit to the bank but credit card does, so they do not mind to give us a free replacement if there is something wrong with our credit card as they do not want us to stop using it biggrin.gif


QUOTE(Gen-X @ May 7 2012, 08:15 PM)
Not sure if MBB charge us for replacement card like Citibank BUT when I asked if they would charge me for a new MBB 2 AMEX with the word Platinum (early ones without the Plat word), they said no and really reissue to me FOC.

Just call CS and explain to them your card is "broken" and you worry the tear will worsen and I am sure you'll get a replacement card for free.
Bro, i've requested for credit card replacement from Citibank twice and they never charged me a single cent. I did not have to ask them to waive it either. As for Maybank, they also do not charge for card replacement due to faulty chip, "broken" card etc.



Seng_Kiat
post May 8 2012, 04:06 AM

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Hi guys,

is there any branch or credit card center that I can apply for supplementary card and get it on the spot?
TSGen-X
post May 8 2012, 06:33 AM

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QUOTE(Seng_Kiat @ May 8 2012, 04:06 AM)
Hi guys,

is there any branch or credit card center that I can apply for supplementary card and get it on the spot?
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Maybankard Centre at 1U but you have to go early in the day. See post #1 for contact number and call them to confirm.
JonnY
post May 8 2012, 09:53 AM

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Where can we check the treatpoint? I click on the reward point but not available.
WaCKy-Angel
post May 8 2012, 09:56 AM

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QUOTE(MilesAndMore @ May 8 2012, 02:12 AM)
Actually, if you are paying with AMEX at Sime Darby Medical Centre (Subang Jaya Medical Centre), they will only swipe your card.

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Thats why i said should have been upgraded by now. Afaik Maybank terminals all would had already been compliance.

QUOTE(JonnY @ May 8 2012, 09:53 AM)
Where can we check the treatpoint? I click on the reward point but not available.
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Try again later coz it may be updating now.
Titan_Gunners
post May 8 2012, 09:58 AM

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QUOTE(JonnY @ May 8 2012, 09:53 AM)
Where can we check the treatpoint? I click on the reward point but not available.
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Your monthly statement will stated the treatpoint.
cute_boboi
post May 8 2012, 12:39 PM

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QUOTE(JonnY @ May 8 2012, 09:53 AM)
Where can we check the treatpoint? I click on the reward point but not available.
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Sometimes, the TP at Maybank2u online system are down. Nothing is shown when you query it.
Wait few hours or next 1-2 days, it will be up.


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