My god... Yours 9 days still not arrived. Mine is now 2 days and my item at the same centre as yours - Shah Alam. Called them, they said they need to clear all the pending items first. Meaning that, your item need to go first and mine still in the queue long at the back.   

Asked if I can go collect myself, this is the best reply I got "Even if you go and collect, we might not be able to find your parcel as they are too much". I was like, WTF! Wait will be too long, want to collect myself also cannot??! Really screwing customers their service. Gave feedback to change courier, if not, won't deal anything anymore. The seller also impacted.