9 days already
i called them since last friday and each time the promise to deliver but until today nothing. Shah Alam to KLCC je kot

They are the worst. I actually need my product this Saturday and it's already Thursday noww. Shitttt.

My god... Yours 9 days still not arrived. Mine is now 2 days and my item at the same centre as yours - Shah Alam. Called them, they said they need to clear all the pending items first. Meaning that, your item need to go first and mine still in the queue long at the back.

Asked if I can go collect myself, this is the best reply I got "Even if you go and collect, we might not be able to find your parcel as they are too much". I was like, WTF! Wait will be too long, want to collect myself also cannot??! Really screwing customers their service. Gave feedback to change courier, if not, won't deal anything anymore. The seller also impacted.

I have a very bad and unpleasant experience with this courier service. I have been calling to customer service almost everyday to ask when parcel going to arrive and they just giving fake promises it will be delivered on the same week. Weeks has passed and the parcel still not yet arrive, I have to make a complaint to them. They have assigned a person in charge to look on my case, and he have arrange the parcel to be sent on last Saturday, again giving fake promises I can't tolerate anymore of endless waiting that i have to call my sender to go their branch to cancel and call back the parcel. In the end, I have to meet up with my sender to receive my goods The customer service claimed that they have just shifted to a new branch at Saujana Putra, operation are messed up as they have to deliver and clear thousands of parcel, lame excuses!

Total waiting time to send a parcel from Selangor to Selangor area : 18 days (this is cancel delivery and call back parcel!)
You can see my tracking is very long, they have been moving out my parcel and fetch back to branch everytime and because of courier attempt so many times, moving in and out from branch, my parcel box have minor damage

i called many times and even went to their nearest branch, still can't got my parcel...when i call they just give fake promise said that it will send it by that day...

their new center caused a lot of problems. the tracking system also doesn't make sense, keep going around Shah Alam. WTH is that!

They use contractors to send their item anyway. The things that I noticed:
* "With Courier" means that the item at their center or with the contractor
* Depart to SHAH ALAM I think it means that their courier trying to deliver

Of all the things, their service really sucks!

did u already get ur item or still waiting for it??

I received mine after 1 week. Chase them everyday. Lucky enough for me actually.

no improvement after so many years!!!... being told that if post yesterday can reach my customer by today... end up no delivery by today!! Really SUPER SLOW!!

Poslaju more efficient!!

I bought HUAWEI HONOR 3C from VMALL. Unfortunately they used the service of Citylink. They should've used other courier company because Citylink do not use their own delivery personnel but instead use contractor service. In their tracking site they kept update PREMISE CLOSED. FCUK! My family was in the house for the full 2 days but yet they failed to deliver. I wonder will the delivery damage my consignment or not. I am sick of them, if DHL OR GDEx maybe already arrived. I will never use CITYLINK now or future unless the place is really no other courier co will go. they SUCKS!

FCUK la...takkan we have to chase them every day with own own phone call ? No make sense right ?

Should not called themself Citylink, shout call ShittyLink.

I am worried for my parcel, they've been tossing it around Seremban and Shah Alam and KL.

I am afraid it is damaged by them. Damit!

Seriously, less than 24 hours from Hong Kong to Shah Alam, but so many days in Shah Alam?

Read most of the comments, it had been so "happening" in Shah Alam.

The worst courier EVER!!!!

Arranged for a re-delivery on Saturday before noon. Guess what, they called me on Saturday morning saying that they can't deliver the item on that day because their drivers are reluctant to do so.

What the f*&k! "Saya dah buat kerja saya, ni salah orang bawah yang tak nak hantar" What kind of excuse is this? Your drivers are your bosses is it?

Just sharing my exp.

Parcel sent out from KL on the 16th, on 19th noon, not any of my package arrive.
How difficult is to get my parcel from KL? Other courier company can deliver right to your doorstep just the next business day!

Customer service said it's out for delivery, parcel will be delivered by 6PM.
Waited the whole day, NOTHING came in! Not even a call.

City-Link Express should just remove the "Express". There is NO express at all and it's a SHAME to their courier business.

AVOID CITYLINK AT ALL COST
Make a point to the seller, it's a headache to buy from them if they send by City-Link.

This post has been edited by rocketaz: Dec 19 2014, 04:25 PM

my friend send me a parcel using city link. However, after about 8 days of waiting, the parcel never reach my home. So i use the online tracking service, and the status showed "parcel delivered"!!!

I called the city link customer service, the lady checked for about 10minutes, then told me "our rider wrongly sent your parcel,sorry. " what the xxxx???!!!

they promised me to collect back my parcel from the address and resend to me that night. However, i wait and wait they never showed up, or call me.

This morning i call them again, a different lady answered and act like nothing happen at all. As if they never recorded my request yesterday, so i had to tell them everything again. Still, she promise to ask the rider go collect and send to me this evening. Again.... xxxx... Haiz....

My advice is... Dont ever ever use this cxxx link...