Hi,

Would like to know whether the low SNR margin is caused by the poor line quality and thus lead to frequent line drops? So far only one or two helpdesk assistants understood what I meant by low SNR margin. however, the quality has not been improved despite numerous reports made.

Do I need to call the technician from TMNet technician to come over to check the line and bypass the Streamyx call centre? And would it be any problem relevant to my modem? THere is no problem at all when i use my old USB modem but when using the ethernet modem, the line drops frequently and the d/l speed is very poor.

thank you.