currently im using modem+wireless router to connect streamyx, but nowadays im always facing a problem: i cant connect to streamyx on the next time i wan 2 connect again after few hours(mayb no body use or raining, so i switch off all), when i call to streamyx, they said is my 'streamyx system' hang, they will reset for me and it's really work.

but my question is: is it i have to call them every time or every week or everyday to reset the system? is it any solutions? im facing this problem more than 1 month, but they always asked me to try, if these problem appear again, i should call them again, it's waste my time to make the calls always.

they asked me to switch off my modem before shut down the computer, but the problem is still appear.

what should i do?

hope to get a solution here, thanks!