it's getting tiring being asked to flush your dns/take off your splitter/bypass router direct connect/etc everytime i call 9515. how to tell them off?

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Added on February 20, 2009, 6:29 pmi'm on 1mbps package and for the past 10 months was downcapped to 512kbps. Also, for the past 2 weeks connection kept disconnecting and I found it my SNR margin hovers around 2-8dB and my line attenuation for my downstream around 57dB (i.e. it's horrific). So, I made a call this morning saying specifically my SNR is way low and hammering it into the technical support guy.

And I checked my modem just now and I got this.



Hopefully, it'll last longer than a day. This morning's call was my third call to streamyx within a month.



This post has been edited by lovely_named: Feb 20 2009, 06:29 PM