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Streamyx Streamyx SNR Margin, --Read here if you face disconnections--
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lexu2005
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 Mar 14 2007, 04:17 PM
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Getting Started
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D-Link DSL-G604T
ADSL Status
ADSL status shows the ADSL physical layer status.
ADSL Firmware Version: 4.03.03.00 - 3.02.00.03 - 4.02.01.00 Annex A - 01.07.02 - 0.49
ADSL Software Version: V1.00B02T02.MA.20050303
Line State Connected
Modulation Multi-mode
Annex Mode ANNEX_A
Max Tx Power -38 dBm/Hz
Item Downstream Upstream Unit
SNR Margin 7 13 dB
Line Attenuation 61 30 dB
Data Rate 448 512 kbps
Frequent Disconnection happen almost 2 months already... The ADSL light will keep blinking every 2-3 minutes. (So, cannot play online games and BT downloads)
I have called up TMNet(1300-88-9515) many times already. But, the TMNet technician still cannot solve this problem for me.
Really sad when I also need to pay for the service that I cannot fully use one...
What should I do again? (Any suggestion?)
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lexu2005
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Mar 23 2007, 04:52 PM
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Getting Started
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QUOTE(TheXxBestxX @ Mar 14 2007, 04:22 PM) Since my DS margin is very low(6-7db), I'm guessing my house is located far away from the DSLAM.
After I have report this case to TMNet, then the technician have do the checking to DSLAM.
The technician have told me that the distance from my house to DSLAM exchange is only 3.5KM.
After that, nothing have been changed(still disconnection happen)...REALLY CANNOT EXPECT SOMETHING MORE FROM TMNut!!! This post has been edited by lexu2005: Mar 23 2007, 04:53 PM |
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lexu2005
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Mar 23 2007, 07:01 PM
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Getting Started
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QUOTE(scorps @ Mar 23 2007, 05:18 PM) that problem from TM cable, they will not change the whole cable just becoz one or 2 users get the problem.. have u try with another modem??how the result with another modem?? QUOTE(TheXxBestxX @ Mar 23 2007, 05:42 PM) that because u report to tmnet. report to telekom(100). i already did that. tell them u streamyx at your house have disconnection problem and tmnet already say that there is no problem at their side, tmnet ask me to call telekom for check the internal wiring. ask them to send technician at your house. QUOTE(lazo @ Mar 23 2007, 06:33 PM) Latest update: Finally 23-3-07 evening, 6.31pm, the telekom people has come to my house. he asked me to plug my line to phone and try n see whether it works or not. then i do what he asked me to, and the line can be used to call other people. so the telekom people say it is not the line problem but streamyx's. on the other hand, streamyx say when i can online, it means the streamyx has no problem, and if i get frequent disconnection, it is about the line. Yes, both side saying that the problem are not theirs'. Wtf
Added on March 23, 2007, 6:35 pmsee my posted topic : http://forum.lowyat.net/index.php?showtopic=427235 for full story
After that, TMNet called up me and given the local TELEKOM technician's contact No. to me (They want me directly to contact the technician) But, the TELEKOM technician still never settle the problem for me after I have told him about my case! And also the TMNet have temporary closed the report number since they have assigned the technician to me already!MONEY STILL NEED TO PAY TO THEM, BUT WHAT KIND OF SERVICE THAT I HAVE GET NOW???...(Is that Fair)This post has been edited by lexu2005: Mar 23 2007, 07:02 PM |
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