Mystery Shopping is a tool where people like you observe the quality of products/services in numerous industries while pretending to be an actual customer. By means of clear instructions and training, the Mystery Shopper anonymously visits locations, performs a scenario and registers his/hers findings in a survey.

For instance you go to a store and observe the cleanliness of the location, have a sales conversation with an employee and ask questions to test the employees´ knowledge. You report about your shopping experience and we process the information and report it back to our clients. The performance delivered by the employees is measured and compared to the desired performance. This helps companies to determine what their weaknesses are and where they can improve. Therefore mystery shopping is a tool to improve customer service and it keeps employees on their toes.

Everyone can become a Mystery Shopper. In fact maybe your family member, friend, neighbour or colleague already is. However there are certain characteristics we are looking for in our Mystery Shoppers.

Requirements:
- Are at least 20 years old;
- Are objective in their observations;
- Have an eye for detail when evaluating shops;
- Are trustworthy in their deadlines and appointments;
- Are motivated to perform mystery visits;
- Like variation and a challenge in daily tasks;
- Have basic computer skills and internet access;
- Are reachable through telephone;
- Are able to travel short distances.

As a Mystery Shopper, you will visit companies where you will observe the quality of the offered products and services. Mystery Shoppers are being used in various industries such as hospitality, transportation, retail, entertainment et cetera.

Imagine yourself performing mystery visits for: Adidas, Louis Vuitton, Vodafone, Audi, KLM, Etos, Stenaline, Maybank, Volkswagen, Philips, Petronas, Triumph, 5 Star Hotel Classification etc*

*Clients and Mystery Shopping programs vary per country

If you are interested, drop me a message and I will fill you in with the details!

Open to everyone whether you are from Peninsular Malaysia or Sabah and Sarawak!

Please state your location/places you frequent on a regular basis and contact details!