QUOTE(jscleong @ May 8 2012, 05:00 PM)
Yesterday went to Kia Red Cube (near federal highway) for first 1,000km service. My windscreen got some kind like air blowing in sound when i drive above 80km and the radio reception is quite poor.
I was there waiting for 5 hours. When i pass my car key to them, they told me they have 6 car servicing now. Mine is no. 7. So, i tot will be very fast. Really regret to send there.
In the end, they can't find solution to fix that sound and say that is technical issue. They will setup appointment with technical people and need me to send back my car again. For the radio reception, they ask me to go direct to NZ Galaxy to fix it.
I complain to my SA and he help me to fix the radio reception issue. He told me not to go to Kia Red Cube to service because is very super duper slow. normally will only take 2 -3 hours max.
They promise me that they will arrange technical people to call me to setup appointment to look into my car about the noise of wind blowing in the car in 1 or 2 weeks time but no one call me. So, I called them last Friday and they told me will get the service advisor in charge to call me back immediately. I ask him why must takes them so long to set an appointment with the technical people. He told me because the technical people is having training in Korea. They only have one team running around M'sia.
Until today, no one call me. Beh tahan!! My hubby fix the problem by himself in less than 1/2 hour. Actually he's working for another car company and he knew why and where the noise come from. We just want the Kia to fix their problem and not to void any warranty because the noise was start from the day i got my car. I've hint the service advisor that the noise come from windscreen and he insist is from engine and door. That's why they need the specialist technical team to solve it. OMG! So simple thing also can't fix it.
The Kia Red Cube Service Centre is really really unexperience, lack of knowledge and very poor service. Don't ever go there.