Hi folks,

I'm looking for the terms for the extended warranty that harvey norman offers on its TVs.

I've had to send my TV back 3 times now to be repaired for the same problem (sound occasionally cuts out and there's a constant buzzing) and I'm wanting to find out if I'm entitled to a replacement as their failure to actually fix anything is beyond a joke. Harvey norman, of course, isn't very helpful - they just keep telling me they'll send someone out to pick it up and repair it *again* - not that I have any trust they'll actually succeed in fixing it this time around either.

Considering this started in december and has continued until now, I'm sure my frustration is understandable.

There's never anyone else who can help me. I sent an email off a week ago, hopefully it will get sent to someone who can actually help. If all else fails I could walk into their head office and wait for someone to be free, but it really shouldn't be this hard.

I am indeed on the extended warranty period. I'm not sure who underwrites it for harvey norman (which in part is why I'm trying to get hold of the terms of use - contact details of the underwriter should be a part of it). The insurance document is my receipt - it states on there that I've paid for an extended warranty and that it covers the TV. I didn't get any other documentation to go with it, which on reflection I really should have asked for at the time.

I'm really hoping it wont come to that. I just want a working TV, not even more months of screwing around chasing it up.


What bothers me the most is that my extended warranty period expires in a couple months and no one can tell me what happens if the problems still isn't fixed by then. I get a politicians answer (an answer without an actual answer): "We will make sure the technician tests it thoroughly.. etc etc".

This post has been edited by archive: Jan 30 2012, 03:55 PM