Central Residence - Phase 2
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 May 29 2013, 02:17 PM
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#1
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Junior Member
12 posts Joined: Nov 2010 
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Is there anyone facing problem in getting back deposit for withdrawal?
It's been nearly 3 months, I still haven't received the refund. I called yuk tung many times, they kept asking me to wait. I got scolded by the sales agent rudely when I called up to withdraw. I just want to get back my deposit and end the case ASAP. I feel very unhappy every time I think about it. |
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May 29 2013, 03:26 PM
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#2
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Junior Member
12 posts Joined: Nov 2010
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QUOTE(ngaisteve1 @ May 29 2013, 02:59 PM) Sorry to hear that. If after escalated to yuk tung's manager also no response, maybe you can email to complain to their CEO. Member forum, CityDude got the CEO email address. CityDude ignored me when I pm'ed (in march) to ask how he/she got the car park problem solved   |
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May 29 2013, 03:46 PM
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#3
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Junior Member
12 posts Joined: Nov 2010
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QUOTE(ngaisteve1 @ May 29 2013, 03:37 PM) is it? oh, maybe he didn't realize. i don't think he will ignore you one. He also usually check out this forum also. He asked for my email address n contact no., but I gave him email address only. Then no more reply... This post has been edited by MickyMeow: May 29 2013, 03:54 PM |
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May 29 2013, 06:12 PM
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#4
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Junior Member
12 posts Joined: Nov 2010
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QUOTE(Citydude @ May 29 2013, 05:47 PM) Sorry guys. Did not checked that private mail. U mailed to CEO? Not email?1) I wrote to CEO to settle my tendam parking. The Gm Of marketing asked me go to their office settle and gave me side by side parking and a revised S&P. 2) Any big problem, just direct your addressee to the CEO OF YUK TUNG. you don't bother his name. Just put : to the CEO Address to the Yuk Tung HQ address. Keep a copy for your filing. They are very slow to reply . That's u need to call and be tough. Ask what is happening. I think I'm too soft and kind, i need to be tough. Every time i called them, they kept asking me to wait '2~3 weeks', until now it's been many '2~3 weeks'. If they give me back the deposit in the past nearly 3 months, I won't be here to complain. They are challenging my patience. |
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May 29 2013, 06:31 PM
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#5
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Junior Member
12 posts Joined: Nov 2010
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QUOTE(ngaisteve1 @ May 29 2013, 05:42 PM) I think no use to deal with sale agent. Better go direct to the management since they are not acting fast. At the beginning, management asked me to talk to the sales agent first.Then ended up I got scolded rudely by the sales agent  I called back the management and said I didn't want to deal with the sales agent anymore. The sales agent focuses on the short term profit only by hitting current sales target, and doesn't mind whether I will be interested in yuk tung's project in future. This unpleasant experience makes me want to ignore yuk tung's future project. Besides, when I was signing the booking form, I was about to read the content first, but the sales agent asked me to read at home... We need to read carefully before signing black & white, don't we? |
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May 29 2013, 06:37 PM
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#6
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Junior Member
12 posts Joined: Nov 2010
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QUOTE(ngaisteve1 @ May 29 2013, 06:20 PM) Ya sometimes we gotta be assertive for this kind of money related matter. Maybe the deposit amount is considered very small to their project/investment, but it's very huge to those who work so hard and spend as lesser as possible just to save that amount of deposit.Or they target high income buyers only? |
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May 29 2013, 06:52 PM
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#7
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Junior Member
12 posts Joined: Nov 2010
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QUOTE(excelint @ May 29 2013, 05:16 PM) who is the sale agent? Are u a buyer, sales agent, yuk tung's internal staff, or...? |
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May 30 2013, 10:11 AM
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#8
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Junior Member
12 posts Joined: Nov 2010
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QUOTE(98188729 @ May 30 2013, 08:15 AM) MickyMeow, I already told management that I got scolded, many times, when I called them for refund.What is the name of the sales agent? You should highlighted to Yuk Tung Management so they can take action on the sales agent. Most of the sales agent want to earn commission only. Once you signed you booking form, they oledi earn the commission whether you able to loan from bank or not. If you can't loan from bank or u wan to terminate it, the deposit tat u paid will minus RM500 for the processing fees. For my case, the sales agent wan to get ANGPOW from me after I signed my SPA. the initially, he wan to get RM8XXX for his angpow but I told him that angpow is depend on me the amount to be paid. He keep negotiate the angpow with me until I fed up on him. So I straight away complain to Yuk Tung management and he don't dare to sms me n kacau me again. Besides that, he oso stop working from Yuk Tung. Maybe I should write a formal complain letter to them. The sales agent also simply gave our phone numbers to other people. We received calls on promoting their insurance package. This post has been edited by MickyMeow: May 30 2013, 10:16 AM |
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May 30 2013, 10:18 AM
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#9
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Junior Member
12 posts Joined: Nov 2010
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QUOTE(ngaisteve1 @ May 30 2013, 10:16 AM) wa, slow to refund and scold customer some more No lar, I didn't get scolded by the management, I got scolded by the sales agent. Gotta shoot back to their higher management. |
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