Yes, some serviced apartments in malaysia are not protected by Housing Development Act (HDA). But u dont worry, Central Residences is govern by Housing Development Act (HDA) as written in S&P.

you call the sales agent or yuk tung customer service staff?

i called at first, but then i decided to go with email cos its black and white.

if agent doesn't respond, maybe you can directly contact yuk tung.

I do not know any but you can try http://www.yuktung.com.my/about-us/contact-us

i think better call them. can get on the spot response ma 

think u might wanna pm him the ceo's email.    but i try to imagine if everything also ceo, then the ceo no time do other thing liao. 

Why u still so soft in your application for refund ?

Don't bother to talk to any of their sales people.
Be bold n be accountable .

Write directly to CEO !

Like me, I was stupid at first to talk to sales people to seek my request for exchange of tendam
Parking to side by side parking .
Was given all the bullshit nonsense talk by
Sale guy and I just directly told him to
" Get out of my sight !"

I wrote to CEO .
Give your valid reasons and all the rationales.
Like me, I argue my case with proper rationales and reasons and mention my disappointment .

I got reply. And they exchange my parking for side by side.
Change the S&P for me .
Like I said, action speak louder than words.
Be a man ! Write n seek reply.

Soft approach don't work these days .