All About Harddisk Thread V4
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 Jul 4 2012, 10:37 AM
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#1
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Senior Member
673 posts Joined: Dec 2009  
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Hi guys just run the SMART test on my WD C.Blue 500gb hdd this morning and the results show raw read error rate = Failed...
here's the screenshot of the test (run via HD tune and WD Data Lifeguard Diagnostic) 
judging from the results, my only choice is to RMA the HDD right? *when i shutdown the PC, i can heard some grinding noise from the hdd....  |
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Jul 4 2012, 03:39 PM
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#2
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Senior Member
673 posts Joined: Dec 2009
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QUOTE(wildwestgoh @ Jul 4 2012, 04:30 PM) Use the WDC Diagnostic tool before send for warranty, they will only accept RMA that their tools approved. already use their WDC D. tools, same results...status failed for Raw Data Read Error...If you unable to get fail status from their tool, then email their support regards your situation, and check your SMART everyday to see if it does increase or experience any slows down, paused, hang...etc, maybe this may convince them to give you a RMA.  Already submit RMA request at their website.. gonna send the HDD to them by 2molo... now still no idea which courier i gonna use... |
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Jul 4 2012, 04:21 PM
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#3
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Senior Member
673 posts Joined: Dec 2009
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QUOTE(wildwestgoh @ Jul 4 2012, 05:04 PM) Where do you live? Maybe WDC can send a courier to pick up your HDD, if your area is covered under their supported area, otherwise might need to courier manually (pain in the arse i thought this services ended dy, now they required all the customers to ship the parcel manually..no more courier pickup dy... )btw i from Sabah....and the post fees gonna like  |
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Jul 6 2012, 05:52 AM
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#4
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Senior Member
673 posts Joined: Dec 2009
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@Lex, Rm58.5 for poslaju from Sabah to Singapore...
instead i send to achieva tech (cost rm12) after i gave them a call regarding the RMA.. |
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Jul 6 2012, 10:52 PM
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#5
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Senior Member
673 posts Joined: Dec 2009
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QUOTE(lex @ Jul 6 2012, 09:38 PM) What was their (ie. Achieva Tech) response? Will they provide the courier service (ie. send to Singapore) themselves? Don't know bout sending to SG, they only said RMA need bout 10 days, so now just gonna wait... no receipt needed, only need to provide S/N for warranty checking... |
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Jul 8 2012, 12:05 PM
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#6
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Senior Member
673 posts Joined: Dec 2009
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QUOTE(sI Taufu @ Jul 8 2012, 12:22 AM) Mine, i think is far worse than urs  [attachmentid=2934905] but the health status still OK. mine failed... |
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Jul 17 2012, 03:06 PM
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#7
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Senior Member
673 posts Joined: Dec 2009
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QUOTE(Neo|ofGeo @ Jul 16 2012, 09:40 AM) I am sticking with Western Digital newer model wow, just gave achieva a call regarding my RMA, they also said will send a brand new hdd back to me by this week...  got my HDD back from RMA and they replace it with newer model instead of fixing it (pre-flood hdd) am a happy consumer currently |
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Jul 18 2012, 08:36 AM
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#8
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Senior Member
673 posts Joined: Dec 2009
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QUOTE(Motorbaby @ Jul 18 2012, 09:33 AM) end user can direct deal rma with archieva now? Not sure la, but they accept my hdd for rma.. |
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Aug 2 2012, 05:26 PM
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#9
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Senior Member
673 posts Joined: Dec 2009
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QUOTE(JiesonJason @ Aug 2 2012, 05:03 PM) i have no idea on these things. so sad now. my all assignment that i had done is inside. and many memories photo. OMG. my HDD is Western Digital. where can repair? RMA the hdd (if still under warranty)...but you will lose all your data on the hdd... |
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