will HLJ split a big order? i wonder if its more economical to split into two shipment than to kena Tax.

pay double the shipping cost or tax better leh? anybody work it out? If kena also 10% max right for toys?

This post has been edited by idoblu: Jul 11 2011, 09:23 PM

Ya stupid HLJ won't split my order. My order still pending ma not shipping yet also cannot split for me.

HLJ really useless. Preorders also can tell me no stock. The whole idea of a preorder is the guaranteed stock when item is released. Last time I'm buying stuff from them

Yup tax is on CIF (cost, insurance, freight) not just the barang
What I like to know is do Kastam follow their own exchange rate chart or do they follow the banks current rate?

This post has been edited by idoblu: Aug 3 2011, 10:58 PM

Thank you beastX

HLJ's shipping/inventory system is totally whack!
For example I ordered 10 of the same thing. If only 9 are available, their system cannot pick me up and just send 9. Instead their system decides it doesn't have 10 to fulfil the order so it doesn't do anything at all.

I wrote to them and said ok I can understand your system is screwed up but now that I have written to you to highlight my order, surely a live human can do it manually and send me those 9 left. They asked me to go to my control panel and reduce the amount myself. KNN....

Oh and on top of this, earlier I had requested them to split my order into two of Qty 5 each but they refused!

The only good thing about HLJ is they speak English and their prices are lower than others but their methods and system really spoil the whole buying process. Their system can't even calculate the amount of postage needed until they actually packed and weigh your stuff. How stupid can they get? But bottom line is still about customer service. If their system can't do certain things then at least have some customer service given by a human.

For example I ordered some toys from Neon Monster in San Francisco. Their shipping method is a flat rate box. Meaning I pay flat rate no matter how many or weight the toys are. I asked them how many can I fit this and that toy in that box. They actually took all the barang I gave them and arrange to see if it will fit that box and got back to me on the same day! Now this is service!

This post has been edited by idoblu: Aug 5 2011, 08:01 AM

LOL I just googled "HLJ sucks"
didnt know got so many similar complains liao....

just got an email from HLJ. They are still trying to tell me "its an automated process" blah blah blah. Sheesshh... i get it, now just fix it manually. Duh!

lucky Im not much into Japanese Vinyls, I dont have to deal with them ever again.