Guys... I want to share this with you guys. I apologize if I am offending anyone here but seriously, Samsung's after service is crap. I had issues with my brand new Galaxy W, manage to use it only for 2weeks. Thereafter I was pass around here & there without being informed abt the status of my phone. I was unable to backup the data in my phone because, it wasnt able to switch on right after some error msg.

26th Jan - I walked in to Samsung The Gardens & I was told technician is on leave for 10 days. All samsung branches technician will be on leave for 10days due to CNY.

27th Jan - I sent email to Samsung Support & told them abt my experience with Samsung The Gardens. I was then told to walk in to Samsung Plaza Service at PJ.

28th Jan - I walked in to samsung plaza service to send my phone for repair. After a long wait, i was told by the consultant that the motherboard of the phone I had purchased need to be changed. It will take a week.

2nd Feb - I had emailed Samsung support asking them if my phone can be ready by 3rd instead of 4th Feb. I was then told due to insufficient part supplies, there will be a delay but never told when.

4th Feb - I called customer service toll free number, asking them the status of the phone. Consultant mentioned the same, insufficient part supplies. I then told him, that i would like to request for a new unit due to the delay & lack of communication. I was doing all the calling & emailing. Samsung didnt take any effort to contact me & tell me the status of the repair. Any customer surely doesn't derserve all this. Then i was promised that Wednesday 8th Feb which is the first working day for the week, I will be contacted by samsung to inform abt the status of the phone.

9th Feb - I called in customer service at 11am asking for the manager, I was then asked to repeat what I had said earlier to other consultant & this time I was really pissed. I was told manager was in the meeting. I was promised that the manager will call me back as soon as the meeting ended. Finally, I called in again at 5pm asking that why didnt the manager called me back. Again I was told that she was in a meeting. I got really pissed because the consultant tells me that the manager sent a msg for me that they will propose to the management that I had requested for a new unit. I think up to now, after being taken for a long ride..I expected a call from the manager but she only called when I mentioned that I will put in a report quoting her name that she did not solve my phone issue. She finally called, as usual apologizing etc. I was asked to fax the purchase receipt. I was given 3 options, either I wait for a new unit which will take 2-3weeks, they return my money or I pick up my repaired unit. I obviously want my money back if I was given an option.

10th Feb - I faxed the purchase receipt to the manager. I never got any reply.

11th Feb - I received an email from samsung support that i was going to receive a new unit & its already in process.

13th Feb - I received a phone call from Samsung management, saying that my phone is ready for collection. Technician did not open my phone at all it was just upgrade of software. Now this is ridiculously too much wei. Even a small kid knows that software upgrades doesnt take days. After all the email communication saying that parts werent available & now saying that phone wasnt even opened according to Korean technician. It feels that samsung isnt telling me the truth because my phone wasnt sent to korea or what not. Very little information was revealed by them after all the mess they have created. After making me wait for so many days, they still expecting me to give & take with them. I am now using someone else's phone, an old fashioned Nokia, I have to delete msg's when inbox gets full. OMG.... I surely did not expect all this. Just hoping that I get my money back or at least a brand new unit.

It was seriously a horrible experience with samsung. Screwed up after service.