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 SMS Alert - You're Not In Control, Report here your SMS Alert

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Human Nature
post Jan 30 2014, 02:47 PM

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QUOTE(Gen-X @ Jan 30 2014, 02:28 PM)
hahaha, If not mistaken you did post sometime back in MBB 2 Thread, informing me that you managed to set the default value for your CIMB card to RM1 and asking me to do the same. But I have to call CIMB to do so. But thanks to you, everyone here at LYN knows we can set CIMB SMS default value to RM1.
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Surprise to see you here. Happy Chinese New Year to you bro!


On topic, when CIMB and Maybank also adhere to BNM, I doubt other banks will not tongue.gif
Human Nature
post Jun 11 2014, 11:31 PM

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QUOTE(Archmage Warlic @ Jun 11 2014, 11:26 PM)
Based on the data provided above, it would seem as if Public Bank only sends SMS transaction alerts randomly (read: when they feel good, the winds blow smooth and their mood is right). I also believe there is no actual threshold to trigger the SMS alert.

I have tried, unsuccessfully, to find any mention of the SMS notification / alert services on the Public Bank website. Does anyone know if they have stated anywhere about the SMS notification alert services? I've already looked through the product disclosure sheets of the cards, with no success.
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PBB will implement a change to their system by this month.
Human Nature
post Jun 11 2014, 11:38 PM

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QUOTE(Archmage Warlic @ Jun 11 2014, 11:35 PM)
May I know where did you get the info from, so I can refer to the source(s) for more related info as well? Also, what exatly will the change in the system affect? Only the SMS alert / notification threshold?
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That is from the bank's email to me in respond to my complaint on this matter. The email was copied to Bank Negara too. No info on the new changes yet. My original request is to set the alert to RM1 for all transactions.
Human Nature
post Jun 14 2014, 03:56 PM

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QUOTE(Archmage Warlic @ Jun 14 2014, 03:48 PM)
I applied for a CIMB Mastercard Debit Card, and I swiped it at a petrol station today. Guess what? No notifications at all. It made me wonder how troublesome things would get if my card fell in the hands of others and every single cent under the stupid RM 1000 / day daily purchase limit would get swiped away.

Speaking of daily purchase limits, I think all banks should follow BSN Visa Debit Card feature, which allows you to set the limit at any amount you want. Yes, even at RM 1.07. They don't have this stupid "please set your daily purchase limit (in thousands)" thing - as if losing RM 999 is a small issue.

Can we raise the issue on the minimum purchase limit with BNM as well? Do they have any kind of regulations for this?
Human Nature Does BNM have a policy / guideline concerning the threshold for SMS notification? If you do, can you please provide some references? I mean, I'd love to read through all those.

I fail to see why banks want to make it difficult for us to get a simple notification for transactions - having to manually lower the threshold to RM 1 / RM 0.01 makes it an opt-in feature somehow. More transaction alerts = less prone to fraudulent charges from card loss / theft. Do they like angry customers shaking fist at them demanding money back?
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Here is the link to BNM press statement:
http://www.bnm.gov.my/index.php?ch=8&pg=14&ac=2226

QUOTE
Further Enhancements to Credit Card Infrastructure Security
In the effort to further enhance credit card security and to promote public confidence in the usage of credit cards as a safe payment instrument, effective 1 January 2012, transaction alerts via Short Messaging Service (SMS) will be implemented by card issuers for their cardholders after transactions are performed. This will be followed by the implementation of the Personal Identification Number (PIN) verification for all card transactions from 1 January 2015 onwards.


As far as I am concern, the bolded statement means all transactions and I am holding onto that.
Human Nature
post Jun 14 2014, 04:49 PM

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QUOTE(Archmage Warlic @ Jun 14 2014, 04:10 PM)
Thank you.
Holy crap, I've always been insecure about keying in my PIN in public places, such as supermarkets with all those eyes queueing behind me. Signature-based transactions will cease starting next year?

Perhaps this will somehow deter thieves from rushing to petrol stations when they gets their hands on a card (for those who are unfamiliar, payments by card at petrol stations require neither signature nor PIN, unless you opt to walk in to pay at the counter). However, it's still a pain in the ass for your common card users like me - I'll be sure to chase everyone behind me away before entering my PIN, if possible.

Does anyone know if we can raise the issue on the maximum daily purchase limit with BNM as well? I've always felt that CIMB's daily purchase limit of RM 1000 / day is quite close to useless.
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For CIMB, you may request for the alert to be triggered at RM1.00. They will be adamant that it is not possible, but I managed to set mine after I complaint to BNM.
Human Nature
post Jun 14 2014, 07:10 PM

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QUOTE(beyond86 @ Jun 14 2014, 06:53 PM)
i will receive sms for any transaction, but i didn't complaint BNM.

Sometime see whether the CS want help us to do or not...

For my Citibank, min is RM201, didn't call & talk to correct CS
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You mean for CIMB? probably that's because I already raised this isse tongue.gif
Human Nature
post Jun 30 2014, 12:31 PM

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I am glad to report that my request to set SMS alert to RM1 is successful and will take effect today.

Pubic Bank
Human Nature
post Jun 30 2014, 01:21 PM

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QUOTE(ronnie @ Jun 30 2014, 01:18 PM)
Did they email you ? Or you receive a SMS ?
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Received a call from the normal PB customer service line around noon, said as a follow up to my request.
Human Nature
post Sep 20 2014, 11:55 AM

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QUOTE(cherriedpie @ Sep 20 2014, 11:49 AM)
Hey - for the BNM ruling on banks to comply with SMS alerts for every CC transaction, just recently - this bank did not allow me to put RM10 as minimum trigger for SMS alert. I was shocked because I thought it should be any amount at customer's discretion, but the CS told me it is their bank's internal policy to have minimum of RM1,000 so she asked me to make a choice.

!!!
BNM's policy did not specify that they allow the bank to decide on the amount. Even a RM10 cc transaction is a transaction.

Quite unhappy - I have 2 cc with other banks and so far they have allowed me to set at whatever amount I choose. Suddenly I face road-block with this bank...  mad.gif
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Which bank is this?
Human Nature
post Sep 20 2014, 12:25 PM

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QUOTE(victorywp @ Sep 20 2014, 12:20 PM)
i'm quite surprised with your reply.
i thought it should be "report to bnm". lol...
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haha need to see whether i have cards with the bank or not first. then easier for him to say that other users have successfully changed their limit.
Human Nature
post Feb 5 2015, 11:45 AM

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QUOTE(ronron @ Feb 5 2015, 11:33 AM)
my first intention is get all money transaction even rm0.01, so i request for "all transaction", mana tau, when I change pin at ATM, also will triggle sms alert RM0.00 bla bla bla change pin.

should be no charge, because the sms received content is starting RM0.00
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small matter la..you are not going to change your pin often anyway
Human Nature
post Dec 2 2015, 03:49 PM

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QUOTE(kockroach @ Dec 2 2015, 03:33 PM)
any one manage to change theirs for AEON card?
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yes, almost all of us here..give the CS a call
Human Nature
post Apr 2 2016, 12:24 AM

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QUOTE(victorywp @ Apr 1 2016, 10:23 PM)
if not mistaken Human Nature successfully used bnm to forced pbb to follow his request after bank insisted to maintain their limit last time.
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yup that's correct..not forced..pbb was cooperative actually compared to maybank
Human Nature
post Apr 7 2016, 08:31 AM

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QUOTE(Mark Renton @ Apr 7 2016, 02:08 AM)
Is this true? Anyone can confirm?
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If he said so..then just monitor whether the sms comes in or not when you swipe.
Human Nature
post Jun 10 2016, 04:54 PM

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QUOTE(eddievh @ Jun 10 2016, 01:47 PM)
For Public Bank cc how to change the sms notification to lower than Rm500 ? I called up cs they say don't allow to go lower than 500.
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Not true, can even set to RM1.
Human Nature
post Jun 10 2016, 05:44 PM

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QUOTE(eddievh @ Jun 10 2016, 05:14 PM)
So, I need to try my luck call up another time ?
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Just call again.
Human Nature
post Jun 17 2016, 07:57 PM

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QUOTE(eddievh @ Jun 17 2016, 06:18 PM)
Manage to change my Pbb petron card sms trigger amount to Rm1. This time cs very friendly and helpful.
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took you 1 week biggrin.gif
Human Nature
post Jan 15 2017, 03:15 PM

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QUOTE(eddievh @ Jan 15 2017, 03:12 PM)
Sifu,do we get sms notification when we use pay wave ? Never use pay wave method before curious want to know.
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No, confirmed.
Human Nature
post Jan 15 2017, 03:29 PM

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QUOTE(eddievh @ Jan 15 2017, 03:20 PM)
Even we already set it to RM 1 ?
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Yup..pay wave somehow bypass a certain thingy...i was given an explanation before but forgot the actual mechanism.

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